Customer Relationship Management Specialist in BazaIT

Direct message from BazaIT to the member who posted the job Natalia Turpetko Natalia Turpetko Recruitment Partner | Recruitment Lead at BazaIT Blitzaffiliates is a casino affiliate program with vast experience in the gambling market. Promote our high profile online casino brands and earn a fortune. We guarantee reliability, stability and dedicated support! We are looking for a dedicated CRM manager who will manage the complete cycle of promo and campaign management. Your responsibilities will be to: Participate in the development and execution of multi-channel CRM strategies to enhance player loyalty and lifetime value. Own execution of promotional plans, ensuring timely delivery in coordination with Content, Operations and Email marketing teams Ensure flawless customer experience when engaging with promotionsRegularly monitor the technical setup of promotions and campaigns to detect any issues or inconsistencies in performanceReport on campaigns' performance and impact on KPIs, implement optimizations to improve customer experience, retention, and profitabilityLeverage support from the BI team to implement segmentation techniques for personalized communications and campaigns What we ExpectOur ideal candidate has: At least three years of experience as a CRM manager in iGamingStrong verbal and written English to communicate fluently in our international team Curiosity about the product customer and is driven by grooving KPIsHands-on experience (or worked in close cooperation with responsible teams) in areas required to launch a campaign: coordination with content and design team, publishing content in CMS, creation of mechanical setup in the backoffice, communication setup via various direct channels Experience in working with SOFTSWISS platform, CIO, Onesignal, TwilioWhat we Offer: Competitive salary People-oriented company with the work&life balance • Opportunities for professional development • Hybrid or remote work Show more Show less Position level Not applicable Type of employment Full time Industries Human Resources