Customer Growth Team Lead in Sharkskod, TOV

We are launching a new direction - the PreVIP team, which will work with PreVIP users and improve their experience to VIP status through personalized communication, strategy and analytics.

Your mission as a leader is to build strong relationships and create an unforgettable customer experience.

This role is about communication, strategy and a human approachthat drives customer engagement, loyalty and value growth.

Experience

• Experience in managing a client service\customer operations team of Preferred: experience in Retention, Sales, VIP direction, contact centers.

Skills

• Sure understanding of metrics: ARPPU, ADPPU, Avg Deposit, Deposit Frequency, In/Out.

• Experience with:

  • Power BI

  • Confluence

  • Jira

  • CRM systems

• Experience with telephony services:

  • Unitalk

  • Ringostat

  • other VoIP/contact centers (Binotel, Zadarma, Voximplant and etc.)
    
    

Personal qualities

• Leadership and people management.

• Analytical thinking and systematic approach.

• Strong communication and ability to work with different types clients.

• Orientation on results, proactivity, responsibility.

Responsibilities

• Team building and management.

• Development of users from PreVip to VIP.

• Planning promotional campaigns.

• Building retention processes, monitoring metrics.

• Close cooperation with Support, Product, CRM and VIP teams.

• Building KPIs for the team and individual plans for managers.
  
  
  

  What we are we offer:

• The opportunity to influence and feel your influence within the company;
• Compensation that grows with your achievements;
• Paid vacation (24 days per year) and sick leave;
• Medical insurance;
• Budget for conferences, seminars and trainings that will help you develop as a professional;
• Flexible work schedule;
• A cozy, modern office with everything you need in the historical center of Kyiv with free parking.