Customer Experience Manager in DNIPRO-M, OOO

Hello, our future colleague! 

We believe that strong results are created by people who know their business well and treat it responsibly. At Dnipro-M, we are building a team of masters of their craft — people who want not just to work, but to influence and see results.

This role is for you if you:

• Runderstand the client and his needs - it is important to you that the client receives quality service, you you know how to look at processes from his point of view and find what can be improved.
• You know how to work with data - you don't get lost in large masses of information, you can structure data, find patterns and turn them into specific conclusions and solutions.
• You know how to investigate a problem and find a solution - you can conduct research, understand where there are weak points, formulate tasks for improvement and monitor their implementation.
• You are able to explain the complex in simple words - you can structure your thoughts and present the results of the analysis in such a way that they are easy to understand and accept at work.
• You like to solve real problems - not just find problems, but also implement changes that will improve the customer experience.

In your area of responsibility will be:

• Analysis of feedback from customers - work with various feedback channels, find patterns and look for ways to improve.

• Implementation of changes and new projects - improve processes, automate routine tasks, help launch new products and services aimed at improving customer experience
• Optimization of business processes — identify weak points and propose solutions to increase efficiency.
• Quality control of services and products — make sure that our customers receive only the best experience.
• Communication with teams - interact with colleagues from other departments to implement changes.
• Preparation of reports - conduct a weekly and monthly analysis of the work performed.

We offer you:

• Competitive and timely salary that you can influence;
• Training at the Academy of Corporate Education, which boosts professional and personal skills;
• Effective adaptation system, mentoring and mentoring;
• Corporate English;
• Space to realize your own ideas - initiatives here are working;
• Career growth within the company - most managers started from starting positions;
• Discounts from partners - fuel, electronics, sports, psychological consultations, pharmacies, medical laboratories and much more;
• Opportunity to receive bonuses for employed friends;
• Cashback for Dnipro-M products - because we ourselves are fanatics about our tool;
• Convenient transfer from the T. Shevchenko subway directly to the office and back;
• Safety and comfort at the workplace;
• Official employment, vacations and sick days according to the Labor Code;
• Possibility of partial compensation for external courses and training;
• Unique corporate culture: competitions for employees, awards and awards, various gatherings and internal events.

 Ready for a challenge? Send your resume - we are waiting for a strong player to join our team!