Customer Care Manager in Upstars

UPSTARS is a product IT company that takes off both people and brands. We know how to launch stellar projects in the field of iGaming.

Our main focus of work is B2B services and technological solutions for clients from all over the world. And yes, maintaining a legal and transparent market of Ukraine is a must-have, that is why we were the third in the country to receive a B2B license for the provision of gambling services.

We are expanding our dream team and looking for Customer Care Manager.

Your future tasks:

• response to customer requests through specified communication channels (chats, letters);
• provision of information about products / services;
• problem solving and cooperation with specialized teams as necessary;
• documentation of interaction with clients;
• monitoring and compliance with defined personal quantitative and qualitative indicators;
• capturing and transmitting customer feedback.

Your skills:

• communication skills: excellent ability to communicate with different types of customers, including dissatisfied or irritated;
• empathy: the ability to put yourself in the client's place, understand his needs and feelings;
• attention: the ability to carefully perceive information and ask appropriate questions to clearly understand the client's problem or request;
• stress resistance: the ability to remain calm in difficult or conflict situations;
• organization and punctuality: ability to prioritize tasks to respond to customer requests in a timely manner;
• teamwork: the ability to effectively collaborate with colleagues and other departments of the company to solve customer issues;
• openness: not afraid of new challenges, show yourself, work on improvements;
• ability to effectively use a computer and software: have skills in working with e-mail, chats and other basic programs;
• proficiency in written English at the Upper-Intermediate level and above.

Preferred, but not critical:

• proficiency in German;
• work experience in support;
• possession of working skills in CRM systems, omnichannel platforms;
• experience in iGaming.

Our advantages:

• we like problems with an asterisk because they reveal potential;
• we speak directly and simply, even about complex things;
• we don't like bureaucracy and outdated approaches - we give freedom of action;
• we have our own capacity to create technological solutions from scratch;
• we use cloud storage, Kubernetes and other components of digital maturity;
• we strive to automate the routine to use time for development and professional growth within the company;
• we offer a clear career plan with Performance Review, trainings, mentoring programs, the opportunity to partially work on additional projects to test other technologies.

Mast-hev:

• hybrid work — work where you are comfortable and safe;
• flexible start of the working day - start when it's convenient for you;
• official registration in Ukraine or Poland - we will support you in solving bureaucratic issues and help with documents;
• 20 days of paid vacation, public holidays and sick leave — we are for work-life balance;
• medical insurance in top clinics — we care about your health;
• Benefit cafe - spend monthly on hobbies, hobbies, sports, etc.;
• events - take part in master classes, visit team building and corporate parties;
• learning, learning and learning again - an individual budget for courses, corporate English, workshops and an online library.

Do you have aspirations and a desire for constant growth and new knowledge? Do you want to take an active part in the process of creating a product? Let's get to know each other!