Customer Care Agent in Everhelp

Genesis< /a> is an international IT company that provides a full range of services. More than 1,500 people in five countries create products for more than 200 million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.

EverHelp is a project in the Genesis ecosystem. We are a team of professionals developing an outsourced support service for many clients around the world at an increasing pace: the project was created in 2021, but in the last year we have grown by 82%. Currently, our employees are safe, we have kept all jobs, in addition, we continue to strengthen our team and keep the Retention Rate at a level of at least 90%.

Our position:

• We are against war and unjustified aggression,
• We evacuated employees companies and their relatives from combat zones, helped in finding housing and provided financial support,
• Provide the entire team with mobile stations and batteries,
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• We continue to work steadily for the future of Ukraine.

As we continue to expand, we are looking for a responsible Customer Support Specialist to implement, develop and maintain high standards of customer service.

You will:

• Communicate with users, handle feedback and complaints via phone, chat and email;
• Process multiple chats simultaneously with equal dedication;
• To provide empathetic and responsive service to meet the needs of our users;
• Advise the company's customers about products, their work and functionality through social networks.

About you:

• You have advanced/fluent English: you have competent written and spoken language,
• You have excellent communication skills: you can politely, professionally and timely resolve customer complaints,
• Able to work independently and as part of different teams,
• You are attentive, persistent and solution-oriented,
• Flexible to work schedule (may have to work nights and weekends),
• You have a strong work ethic and can quickly adapt to changes in a dynamic business environment.

A job at EverHelp is:

• The opportunity to join a Ukrainian company and help the economy of our country,
• 20+ days of vacation and sick leave without restrictions,
• Medical insurance and +10 additional Healthcare days off to restore your condition and resources,
• The ability to work completely remotely,
• A professional team of specialists ready to share their expertise, internal communities and team activities that promote continuous learning and development both in the team and at the individual level,
• The opportunity to grow into a leadership role: 32% of our employees moved into new positions within their first year with the company, 86% of our Team Leads are our agents of yesterday,
• Corporate discounts on gym memberships and a wide range of non-sports services.

Don't delay! Send your CV and join EverHelp.