Customer Care Representative (German Desk) in Everhelp

Genesis is an international IT company that provides a full range of services. More than 1,500 people in five countries create products for more than 200 million unique users every month. We are one of the largest partners of Facebook, Google, Snapchat and Apple in Eastern Europe. Our ecosystem consists of more than 15 companies and an investment fund.
 

EverHelp is a company in the Genesis ecosystem. We are a team of professionals developing an outsourced support service for many clients around the world at an increasing pace: the project was created in 2021, but in the last year we have grown by 82%. Currently, our employees are safe, we have kept all jobs, in addition, we continue to strengthen our team and keep the Retention Rate at a level of at least 90%.

Our position:

• We are against war and unjustified aggression,
• We evacuated company employees and their relatives from war zones, helped in finding housing and provided financial support,
• We provided the entire team with mobile stations and batteries,
• We continue to work steadily for the future of Ukraine.

As we continue to expand, we are looking for a responsible Customer Care Representative who will implement, develop and maintain high quality standards of service to our customers.

Our client is a rapidly growing German B2B online marketplace for professional maintenance, repair and operation equipment. Founded in 2014, the company offers 500,000+ products from over 150+ brands.

You will :

• Communicate with users, work with reviews and complaints using letters,
• Advise the company's customers about products, their operation and functionality through social media,
• Provide empathetic and responsive service to meet the needs of our users,
• Process every request with equal dedication. 
   

About you:< /p>

• You speak German at the Advanced/Fluent level, you have competent written and spoken language,
• You speak English at the level Upper Intermediate,
• You have experience in support from 6 months,
• You have excellent communication skills: you can resolve customer complaints politely, professionally and in a timely manner,
• You can work independently and as part of different teams,
• Attentive, persistent and solution-oriented,
• You have a strong work ethic and also quicklyadapt to changes in a dynamic business environment.
   

It will be cool if you also have :

• Experience with basic CRM systems,
• Confidence, enthusiasm and ability to manage workload,
• Desire to develop your knowledge and skills.
   

A job at EverHelp is:

• Opportunity to join a Ukrainian company and help the economy of our country,
• 20+ days of vacation and sick leave without restrictions,
• Opportunity to work completely remotely,
• Professional a team of specialists ready to share their expertise, internal communities and team activities that promote continuous learning and development both in the team and at the individual level,

• Opportunity for career growth to a leadership role: 32 % of our employees moved into new positions within their first year with the company, 86% of our Team Leads are our yesterday's agents.
   
  Don't delay! Send your CV and join Everhelp.