CRM Product Manager in Bet&You

We are an international product company in the iGaming industry with a robust presence in global markets. As part of our ongoing expansion and commitment to excellence, we are excited to announce an opportunity for a highly motivated and experienced  CRM Product Manager to join our dynamic team.

Responsibilities:

•Setting retention goals, planning and managing CRM strategy;

•Achievement of KPIs on a regular basis: increase of company turnover in 2 casino/sportsbook areas;

•Create a promotional plan for tactical campaigns, coordinate technical execution and placement of offers, and track the success of campaigns (casino/sportsbook);

•Manage call center processes and team;

•Develop product feature roadmaps from start to finish;

•Team management - evaluate team performance, and improve team effectiveness;

•Writing documentation (business requirements) for new/current functionality;

Key skills:

•Experience working at the position of Head of CRM in the iGaming industry for 3 years

•Demonstrates comprehensive knowledge of the iGaming sector, with a focus on a balanced ratio of 50% betting and 50% gambling or predominantly betting.

•Experienced people manager with a strong track record of leading diverse teams;

•Experience in collaborating and developing strong relationships with internal and external contacts;

•Data literate with strong analytical skills and knowledge of industry KPIs;

•Experience in creating, delivering, and reporting on successful CRM roadmaps.

Benefits:

•Flexible Working Environment: Choose between working at our modern office in the heart of Limassol, Cyprus, or collaborating remotely from a location of your choice.

• Loyalty bonus: Annually distributed bonus in February to express gratitude for your commitment and hard work throughout the year.

•Birthday Treats: Every team member receives a special treat from the company on their birthday, adding a bit of sweetness to your special day.

•Teambuilding and Celebrations: Engage in fun teambuilding activities and corporate parties, celebrating important dates and achievements together.

•Performance Reviews: Regular performance reviews help team members understand their progress, receive feedback, and discuss their goals and development within the company.

•Recognition of Life Events: We celebrate personal milestones such as birthdays, anniversaries, and professional achievements, fostering a culture of appreciation and motivation.

•English Courses:Enhance your professional growth with company-sponsored English courses at Intermediate and Pre-Intermediate levels.

•Professional Development: Opportunity to stay updated with industry trends by attending worldwide exhibitions and conferences.

Join us for an innovative journey where your expertise shapes our brand's success. In a collaborative setting with growth opportunities, you'll lead the iGaming evolution. Ready to shape the future? Apply now!