Community Manager (GameDev) in OKSIVAYL, TOV

We are looking for an empathetic, literate and proactive professional to be the voice of our game for users and the voice of users for our development team. If you love games, know how to find a common language with anyone, and want to influence the development of a product, we are for you!

?? Main tasks:

1. Communication and Support:

• Prompt and high-quality processing of user requests by e-mail.
• Providing answers to comments and messages in all social networks of the company (Facebook, Instagram, Discord, Twitter, etc.).
• Working with reviews on pages (App Store, Google Play, Steam, Appgallery) and profile sites.

2. Reputation management:

• Working with negativity: the ability to politely and constructively respond to criticism, turning dissatisfied players into loyal ones.
• Resolving conflict situations in the public space.

3. Community development:

• Maintaining and developing activity in social networks: initiating discussions, responding to comments, creating a friendly atmosphere.
• Moderating game chats and groups in social networks (removing spam, preventing toxic behavior, monitoring compliance with rules).

4. Interaction with developers:

• Collection and analysis of feedback from players.
• Registration of identified bugs and filing proposals in Jira.
• Interaction with QA and developers to clarify the details of problems users.

?? Requirements:

• English language: Upper-Intermediate (B2) level or higher is a prerequisite (competent written communication).
• Fluency in Ukrainian and Russian (grammar, punctuation, style).
• Experience in Customer Support or Community Management.
• Understanding the specifics of the game industry and the psychology of players.
• Ability to clearly formulate thoughts and describe technical problems (so that developers understand the essence of the bug from the first time).
• Stress resistance and "zen" in communicating with difficult customers.

?? Will be a plus:

• Experience with Jira or similar task trackers.
• Own gaming experience.

?? We offer:

• Participation in the development of world-class mobile strategies
• Work schedule: Mon-Fri from 9 to 18, remote work
• Opportunity for professional development
• Working in a team of professionals
• 4 weeks of vacationtk per year
• Paid sick leave
• Opportunity to influence the product, not just close tasks