Client Support Agent (German speaking) in Amevalue

Amevalue is an outsourcing company that provides operational support for international business. We are looking for a Virtual Assistant with knowledge of the German language to work with our partner - one of the leaders of the insurance market in Germany.

This is a role for those who value stability, clear instructions and order in documents. Your task is back-office support for insurance and financial processes.

Main tasks:

• Working with CRM: maintaining and updating customer data (addresses, details, personal data).
• Insurance administration: preparation of applications and inquiries to insurance companies; calculating tariffs and filling out documentation.
• Financial support: creating plans/offers and drawing up documents for deposits.
• Communication (in German): Correspondence with insurance companies and customer service calls to clarify missing information (addresses, details etc.).
• Reporting: preparation of basic reports on the work performed.

What we expect from you:

• German language level B2/C1 (written and spoken). You can correspond freely and communicate confidently on the phone.
• Attention to details: ability to work with numbers and documents without errors.
• Communication without barriers: You are calm and professional on the phone, able to receive friendly client needs data.
• Confident PC user: MS Office (especially Excel), quick mastery of CRM.
• Responsibility: ability to work autonomously within defined processes.

What we offer:

• Remote format: work from anywhere in the world.
• Stability: clear KPIs, ready-made templates and established workflows.
• Schedule: Full-time, flexible, with a focus on business hours.
• Professional environment: work without micromanagement and unclear tasks.