Chief Operating Officer in NePaketniki

NEPAKETNIKI is an author's travel project, which since 2018 has been forming new standards of premium tourism in Ukraine and entered the Forbes Ukraine "250 small and medium-sized companies 2025" rating. 3,500+ customers 10 destinations 150,000 total audience on all communication platforms

Our focus is unique routes and high-level service, which are embodied in the format of trips with the community and individual travel expeditions to the most exotic corners of the world.

We don't just create journeys - we develop a culture of world exploration. Our mission is to build a community of free, brave and curious people who discover the world and themselves through travel.

We are currently looking for a COO (Chief Operating Officer), a person who will help us take operational processes to a new level so that every trip becomes a perfect experience for customers.

Your role:

COO is a person who knows how to turn chaos into processes and ideas into results. You will be a key link between the team, customers and partners.

Your responsibilities:

Strategic management:

1. Operational improvement company processes.

1. Planning and implementation of business scaling.

Travel coordination:

1. Organization of work of marketing, sales, reservation and travel departments.
2. Control of schedule, budget and service quality.

Automation and process improvement:

1. Implementation of automation tools to improve efficiency.
2. Constant monitoring and optimization of KPIs.

Working with a team

1. Building a strong and motivated team.
2. Developing leaders and building effective interaction.

WOW customer service:

1. Ensuring a high level of customer satisfaction.
2. Active participation in the improvement of travel programs.

What do we expect from you?

• Experience: 3+ years in management positions (CEO, Operations manager) in the field of tourism or service
• Strong hard skills in the areas of finance, marketing, sales and building processes.
• Multitasking: you know how to juggle tasks and keep everything under control.
• Initiative: you always look for solutions, not excuses.
• Teamwork: you can organize the work of others, leaving room for creativity.
• Flexibility: ready to adapt to rapid changes.
• Knowledge of the English language at the Upper-Intermediate level (required).

What do we offer?

• Dynamics: you will definitely not be bored.
• Possibility of influence: every idea of yours can change the future of NePaketniki.
• Cool team: you will work with people who are in love with their work.
• Development: participation in large-scale projects and improving your skills.
• Bonuses: a transparent reward system for achieving KPIs.

If you recognize yourself in this description and want to become part of our team, leave a review and fill out the questionnaire: https://forms.gle/GGm9GAhQkA1bdrcp7