Case management specialist \Case Officer in Premiere Urgence Internationale

Premiere Urgence Internationale (PUI)is a non-profit, non-political and non-religious humanitarian non-governmental organization. PUI launched a humanitarian intervention in Ukraine in February 2015. The objectives of the mission are to improve or restore equal access to primary health care for the local and displaced population affected by the military conflict and to improve their living conditions by covering their fundamental needs.

Place of work - Kharkiv, Kharkiv region,

QUALIFICATION REQUIREMENTS

Education:Diploma in social sciences or related specialization.

Work experience:

• 1 year, work in an NGO is an advantage

Language skills: Fluency in the Ukrainian language and knowledge of the English language (written and spoken).

Knowledge and skills:

• Knowledge of the process, principles and standards of case management;
• Understanding the context;
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• High level of empathy when working with beneficiaries; 
• Finding solutions;
• Possessing system archiving and information management skills;
• Excellent knowledge of security principles and PPE;
• Excellent communication skills, active listening;
• Analytical skills;
• Teamwork; Organizational skills;
• Respect for the principles of professional confidentiality;
• Patience.

KEY DUTIES:

TASKS AND RESPONSIBILITIES

1. Identification of the most vulnerable individuals and households exposed to risks

• Organize informational and educational activities and visits to places in various settlements where the activity is implemented;
• Conduct initial assessment to identify persons with special needs/highly vulnerable persons who require individual case management;
• Join field trips of teams from other departmentsto locations (e.g. Shelter, Health Care, Protection, MEAL, Livelihood sector teams) to safely identify and divert vulnerable individuals.

2. Social counseling and case management

• Advise stakeholders and inform them about PUI services;
• Conduct home visits to assess the needs of stakeholders, taking into account the environment in which they live, social and emotional factors that can affect the well-being of a person and his family;
• Create an action plan with stakeholders to respond to urgent needs and strengthen human resilience , as well as the implementation of positive mechanisms for overcoming difficulties;
• Under the guidance of the Senior Case Management Specialist, fill out evaluation forms and monitor the progress of case management, adhering to the principles of confidentiality, accuracy and timeliness;
• Together with external referral specialists, refer cases to internal and external service providers according to the individual's needs and after obtaining the individual's informed consent, and monitor follow-up services;
• Conduct information sessions for interested persons and their families;
• Discuss next steps with interested persons and regularly update the case plan according to the actions taken and planned;
• Regularly attend case management meetings at the base level;
• Report complex cases to the Senior Case Management Specialist to obtain final approval of the action plan;
• Cooperate with other NGOs and service providers in the region in order to provide support to interested persons and prevent duplication of services;
• Close the case if no further action is required and if specific needs are met;
• Contribute to strengthening the sustainability and empowerment of interested persons, ensuring their full involvement in the case management process;
• Guarantee the safety of interested persons and respectful treatment of them, their effective involvement in the processes, compliance with the principles of confidentiality regarding their personal data and the right to access services without any signs of discrimination. 

3. Request for financial assistance and next steps

• Submit requests for receiving immediate monetary assistance and repeated monetary assistance in the field of protection in the event of an urgent need for financial support that will help overcome difficulties or reduce risks inprotection ferries;
• Redirect cases to UNHCR's monetary protection support program based on need and eligibility;
• After selection, ensure proper control over the use of monetary assistance.

4. Emergency Response Trips

• In the event of an emergency (e.g. , natural disasters, the COVID-19 pandemic, etc.) quickly go to places to provide timely support to affected individuals and households and redirect them to the appropriate service providers;
• Participate in the dissemination information about activities in the protection sector and measures to prevent and counter the COVID-19 virus at the community level together with the Social Worker and the medical support team.

5. External and internal cooperation

• Together with senior case specialists management to organize and attend conferences and coordination meetings;
• At the request of the Senior Case Management Specialist and Protection Specialist to provide support to social workers in the organization and implementation of project activities on community levels;
• Regularly cooperate with external referral specialists and update the map of service providers operating in the area of ​​project implementation;
• Join trainings, conferences and meetings with the Senior Case Management Specialist.

6. Reporting

• Provide monthly and quarterly reports to direct managers (progress of activities, descriptive reports, etc.);
• Inform the immediate supervisor about successes and difficulties that arise in the field;
• Report on the progress of measures in the field of protection to the immediate supervisor;
• Report on new trends in the sector of protection and propose methods of their implementation.

The tasks and responsibilities defined above are not exhaustive and may change depending on the needs of the project.

TERMS

Start date: November 2024
Term contract with possible extension

Location: Kharkiv

Working days: Monday to Friday

    We will only contact shortlisted candidates. 

Interested candidates should submit their resume and cover letter, including at least 2 reference contacts. 

PUI reserves the right to interview candidates on a rolling basis, so a candidate may be selected before the closing date.

Premiere Urgence Internationale (PUI) is a non-profit, non-political and non-religious humanitarian NGO. PUI started humanitarian intervention in Ukraine in February 2015. The mission's objectives are to improve or restore equitable access to primary health care for the local and displaced population affected by the military conflict and to improve their living conditions by covering their fundamental needs.

Place of work- Kharkiv, Kharkiv region.

Qualifications

Education Degree:Social Sciences License or equivalent diploma.

Work experience: 

• 1 year, preferably with NGOs.

Language Skills:Fluent in Ukrainian and good command of English (speaking, reading, writing).

Knowledge & Skills:

• Knowledge of CM process, principles and standards;
•  Contextual awareness; Highly empathic in dealing with beneficiaries;
•  Solution oriented mindset;
•  Knowledge of archiving system and case management info management;
• Excellent knowledge of Protection principles and of PSEA;
• Excellent communication skills, including active listening;< /li>
• Good analytical skills;
• Good organizational skills; font-weight: 400">Respect of professional confidentiality; 
• Patience.

TASKS AND DUTIES :

1. Identification of the most vulnerable and at-risk individuals and households

• Organize outreach activities and field visits in the different locations of the area of intervention; 
• Conduct initial assessments in order to identify the persons with specific needs/or extremely vulnerable persons who require individual case management;
• Join field teams from other departments (i.e. Shelter, Health, Protection, MEAL, Livelihoods) during their field visits in order to support safe identification and referral.

2. Social counselling and Case management

• Provide counselling services to Persons of Concern and inform them of the services provided by PUI;
• Conduct home visits to assess the needs of persons of concerns, taking into consideration environmental, social and emotional factors that might affect the well-being of the individual and their family;
• Develop with the Persons of Concern specific action plans, in order to respond to immediate needs, but also to strengthen PoC’s resilience and to support the adoption of positive coping mechanisms;
• Fill specific forms for assessments and case management tracking, ensure confidentiality, accuracy and timeliness under the supervision of the CM Supervisor;
• Refer cases to internal and external relevant services based on needs and upon consent, in collaboration with the external Referral Officers, and follow up on the service provision;
• Provide awareness sessions to the PoCs and their family members whenever needed;
• Conduct follow up with the PoCs and update regularly the case plan according to the actions accomplished and the new ones needed;
• Regularly attend case management meetings at base level;
• Report to the CM Supervisor on complex cases for final approval on the needed intervention and actions to be taken;
• Coordinate with other NGOs and actors in the region in order to provide assistance to the PoCs and avoid any duplication in services;
• Close CM files when no further action is required and all the specific needs are met;
• Promote the resilience and empowerment by ensuring PoC’s full participation to the CM process;
• Ensure the safety and respect of PoC and their effective inclusion in all activities, in addition to the confidentiality of their information and their rights to access services without any discrimination.

3. Request and follow-up on cash assistance

• Request Emergency Cash Assistance and Recurrent Protection CashAssistance upon identification of an urgent need of financial support to overcome a shock or protection concern;
• Refer cases to UNHCR Protection Cash Assistance programme based on the needs and eligibility;
• Upon selection, ensure a proper follow up on the use of Cash Assistance. 

4. Deployment to emergency response

• In case of emergency (i.e. related to climate events, COVID-19 pandemic, etc.), be quickly deployable to provide timely support to the households and individuals impacted, and refer them to relevant services;
• Participate to sensitization activities at community level, in coordination with the Social Worker, Community and the Health team, on protection issues but also on COVID-19 related precautions measures.

5. Coordination with internal and external actors

• Organize and attend case conferences and other coordination meetings in collaboration with the Case Management Supervisors;
• Support Social Workers in the organization and implementation of community-based activities as per the request of the CM Supervisor and Protection Officer;
• Regularly coordinate with the external Referral Officers and actively contribute to the maintenance of an up-to-date service mapping of the service providers operating in the area of implementation;
• Participate in trainings, case conferences and meetings in coordination with the CM Supervisor.

6. Reporting

• Provide monthly & Quarterly reports to the line manager (i.e. tracking sheets, narrative reports, etc.);
• Share information on field-level successes and challenges with the line manager;
• Report on progress of protection activities to the line manager;
• Report on any trend related to protection and propose adaptation measures.

The tasks and responsibilities defined above are non-exhaustive and can evolve depending on the project’s needs.   

CONDITIONS

Starting time: November 2024

HOW TO APPLY:

Interested candidates should submit their CV and cover letter including at least 2 reference contacts.

Only candidates shortlisted will be contacted. PUI reserves the right to close the vacancy prior last day of application submission.