Call center operations manager (with management experience) in 1CallCenter

Hello, we 1CallCenter are an outsourcing company of international level, we have been successfully operating for more than 10 years , every year we open new horizons and conquer new peaks!

Now we cooperate with more than 17 European countries, as well as with many Asian countries, countries of the Latin American region, Africa and the Middle East. And the geography of the stay of our employees extends to more than 50 countries of the world.

The company is growing and we are opening a competition for the position of Operations manager call center referral Latin Americawho will be responsible for improving the efficiency of local teams.

Yours tasks:

> monitor the implementation of key KPIs of local teams;

> control the implementation of the region's business strategy;

> be responsible for improving the efficiency of the region;

> manage the organization of employees' working hours;

> develop own ideas and interact with other departments with the aim of optimizing business processes of the call center.

From you we expect:

> experience in a similar position from the 1st year;

> experience in call centers with international activity;

> experience with the LATAM region;

> experience in the implementation and optimization of operational processes of call centers;

> knowledge of programs: CRM, VoIP

> team and project management experience, leadership skills;

> high level of analytical skills, strategic thinking;

>knowledge of Spanish will be an advantage

Instead, we offer:

> competitive salary (rate + bonus part);

> a formed team that is focused on the result and generates new ideas every day to achieve the goals;

> the opportunity to implement bold ideas — we will always support the team and tools;

> corporate English compensation;

> paid vacation, sick leave, and additional material compensation;

> full-time with a flexible schedule;

> format is currently fully removed.

What's next?

If you want to be part of our team, send your CV with your income and professional goals!

+380680779753, +380667672741 Telegram @jobin1cc