Business Excellence Manager in Servier Ukraine, LLC

ROLE EXPECTATIONS

Business Excellence Manager - works strategically with partners to improve commercial efficiency and digital transformation of the branch. This role brings together three critical components: digital strategy, field force effectiveness (FFE), including CRM management, and business intelligence. The goal is to optimize resource allocation, increase customer engagement through omnichannel approaches, and provide actionable recommendations to support executive-level decision-making. 

WE OFFER:

• Become part of an international company successfully operating in more than 140 countries around the world and shaping the future of the pharmaceutical industry.
• Collaborative culture: promoting cross-functional partnership and interaction in an international environment.
• Professional development and strategic tasks: professional challenges and high-impact tasks that contribute to the achievement of the company's strategic goals and increase your professional qualification.
• A competitive remuneration system with an extended package of social guarantees and benefits: 28 calendar days of vacation, medical and life insurance and others.

MAIN RESPONSIBILITIES

• Strategic Leadership: Define and implement the Business Excellence roadmap at the affiliate level to support the company growth strategy. Ensure effective BEx coordination between local and international teams.
• Digital Promotion and Transformation: Drive the digital and omnichannel strategy, ensuring seamless integration between digital touchpoints and traditional sales efforts. Support the adoption of digital solutions and omnichannel practices.
• Field Force Effectiveness (FFE) & CRM: Lead the FFE strategy to optimize territory management, targeting, and segmentation. 
• Business Intelligence (BI): Strengthen the culture of data-driven performance. Use data analytics tools to measure business and operational performance. 
• Team Management: Lead, coach, and develop a high-performing team, fostering a culture of continuous improvement and accountability.
• Budget Management: Oversee the Business Excellence budget, ensuring optimal ROI on digital and analytical investments.

REQUIRED SKILLS AND EXPERIENCE

• Master’s degree in Business, Science, or a related field;
• Experience in the Pharmaceutical industry and team management 5+ years;
• Proven track record in Business Excellence, Sales or Marketing;
• Proficiency in CRM management and BI tools (e.g., Power BI);
• Expertise in Omnichannel/Digital marketing strategies within a regulated environment;
• Strong analytical capabilities for market modeling and forecasting;
• Fluent English, Ukrainian.

WHY SERVIER?

Servier is the second largest pharmaceutical group in France and number 35 in the global pharmaceutical industry. We adhere to the highest ethical standardsstandards in work and business management, and our status as an independent company guarantees our stability. Servier provides ample opportunities for learning and development in a friendly team committed to driving global change in healthcare. 

According to the results of the international HR certification program "Best places to work", the company "Survey Ukraine" was recognized as one of the best places to work in Ukraine in 2026.