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Analyst of the Remote Service Department (Data Analyst) in Bank Pivdenniy
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Bank Pivdenniy
Southern Bank is one of the leaders of the financial market of Ukraine, which ranks third in the group of Ukrainian banks with private capital in terms of assets. "Pivdenny" has been a reliable financial partner for private and corporate clients for 32 years.
The Pivdenny team is more than 1,700 active and purposeful employees throughout Ukraine. For four years in a row, the bank has been included in the rating of the "50 best employers" according to Forbes magazine.
We offer:
- registration according to the Labor Code of Ukraine
- competitive salary
- health insurance
- work in a functional comfortable office with the possibility of remote work
- corporate psychologist
- opportunity for career growth and development
- possibility of taking courses and training
- possibility of working in a stable and professional company with a friendly team.
What to do:
- Preparation, support and development of an array of reports of the remote services department (omnichannel contact center and virtual branch)
- Calculations of the performance indicators of remote service processes
- Evaluation of the effectiveness of remote service processes by key metrics
- Creation of dashboards, graphs and visualization of information
- Automation reporting
- Preparation of analytical materials and recommendations for management decision-making
- Participation in cross-functional processes and projects
Professional skills:
- Microsoft Excel - confident mastery (formulas, pivot tables, graphing, data processing and analysis)
- Skills for preparing presentation materials (PowerPoint / Canva, etc.) - structuring information, data visualization, design of analytical materials
- Understanding contact center work processes: principles of call routing, queue management, IVR, key operational metrics (ASA, SL, AHT, FCR)
- Formation skills technical requirements and documentation preparation (BRD / FRD)
- Experience with analytical systems (Oracle Analytics / Oracle BI) will be an advantage
- Basic knowledge of SQL for working with data will be an advantage
- Structural, analytical thinking
- Attention to details and responsibility
- Ability to work withfamiliar stakeholders (from IT to business)
- Ability to explain complex things in simple language
If you are interested in our offer, send your feedback and learn about the details.
The deadline for resume consideration is 14 days. If you have not received a response from us, it means that we cannot offer you a vacancy at the moment, but we have saved your resume in our database, we will contact you if a suitable offer appears.
Thank you for your interest in our vacancy
