Account manager (OIS), Remote in Eddy LMS

Hey, Eddy LMS is a Ukrainian educational startup designed to facilitate and modernize the educational process .

We have created a complete educational ecosystem with over a hundred different features for teachers, students and parents. Our team digitizes and brings online everything related to education. Hundreds of educational institutions across the country are already using our product and their number is constantly increasing - so we are expanding.

We are currently looking for an account manager. to the customer care team.

Requirements:

• Availability of PON Internet at home, be ready to work a shift schedule and in certain periods on weekends (40 hours per week).
• Desired work experience in technical support or in a similar position from 1 year (willing to teach if no experience).
  
  

Knowledge and skills:

• Understanding the principles of information systems.
• Experience with Windows, macOS operating systems.
• Skills in working with CRM systems and application management systems.
• Ability to communicate with clients and provide clear technical advice.
• Ability to quickly learn and adapt to new technologies.
  
  

Personal qualities:

• Responsibility, organization and attention to detail.
• Ability to work in a team and under pressure.
• High sociability and ability to resolve conflict situations.
• Resistance to stress and the ability to remain calm in difficult situations.
• Fluency in the Ukrainian language (written and spoken).
  
  

Responsibilities:

• Answer calls and emails from users.
• Remote configuration and troubleshooting of platform functionality.
• Documentation of requests from platform users.
• Consulting on the work of the Eddy platform.
• Reference analysis and reporting.

We offer:

• Remote employment - work in the most convenient place for you.
• Employment under a gig contract (a type of civil contract for Diya City residents).
• Friendly atmosphere and open communication.
• Bookkeeping and tax payment — these processes are the responsibility of the company.
• Convenient work schedule — you will be able to maintain a work/life balance.
< li>24 days of paid vacation and 7 days of sick leave per year.
• Salary: The first month — rate 13,000 UAH + 3,000 bonus part, from the second month 15,000 UAH + 5,000 bonus part.