Account manager (Fluent English) in SupportYourApp

Do you know how to create a strong and long-lasting relationship with a client? Do you know how to coordinate teams that create the best experience for users of leading IT companies around the world? Then we are waiting for you! In the SupportYourApp team, we are looking for an Account Manager who will become a mediator between our company and customers and help us create the best customer experience throughout world. You are our ideal candidate if: You are fluent in English (level C1-C2); You have 1+ years of work experience in a similar position or 2+ years of experience working with client support; You think critically and can solve problems (worked with various professional business tools such as Keynote, PowerPoint and Excel);Experience with Intercom, Zendesk, Freshdesk, Hubspot, Aircall or any other customer support platform and their analytics dashboards;KPI-savvy and SLAs in customer support or with data analysis and statistics; Experience with time management (Wrike, Monday, Asana, Jira, etc.); Possess interpersonal and communication skills (knowledge of Google Suite and/or Zoom features) and love communication with people; Excellent ability to organize and perform many tasks, work with several clients at the same time; Have a track record of responsibilities; Love people and new technologies. It will be a plus: Knowledge of 2 languages ​​(German, Spanish, French). With us you will be able to: Participate in the integration of new customers;Manage customers from various industries;Maintain constant communication with the support teams and the customer;Control that the support processes in the teams meet company and customer standards (KPIs/SLAs/QA);Assist customers in improving their customer support experience , including strategic planning and analysis of product development; Maintain security standards within teams as well as on the client side; Proactively mediate and resolve any issues of clients and consultants, etc.; Monitor service quality through internal or external quality assurance platforms; Monitor team discipline and ensure corporate culture in the team; Maintain internal documentation of the product, ensure compliance with legal and financial agreements by clients; Help find ideal candidates for clients, train team leaders and organize training for consultants; Help talented people from your teams grow and develop professionally; Work with various cultures and countries and meet great people;Find a permanent place for professional development;Be a leader, not a manager.Why it's cool to be part of our team:Convenient, fixed schedule during business hours;Competitive pay in USD;Ability to work remotely or in our spacious and a well-equipped office (https://officesnapshots.com/2021/04/28/supportyourapp-offices-kyiv); Financial and professional growth; Paid training and a trial period; Creative team of professionals and lack of bureaucracy; Corporate library. Who are we? SupportYourApp is an international Support-as-a-Service company that provides business process outsourcing services to other IT companies around the world. We work with clients fromover 30 countries and speak over 60 languages.Join us — https://www.youtube.com/watch?v=qYb9-CXQoKQ Send us your resume in English and tell us about your cool skills!