Technical Support Specialist in TrackEnsure

We are looking for responsible and attentive specialists of the Support department with knowledge of the English language , the desire and ability to work with large volumes of information.

The complex of solutions that we create allows us to grow professionals and develop the business of our partners for more than 6 years. Our team consists of 3 areas of development, a huge technical support team, sales and analytics. The entire process of creating a product takes place in one company.

Currently, the TrackEnsure team consists of more than 1000 people, and our offices are located in 3 cities of Ukraine: Mykolaiv, Odesa and Kyiv.

What knowledge and skills are needed :

• knowledge of the English language at the Upper-Intermediate level;
• desire and ability to work with large amounts of information;
• responsibility and attention.

It will be an advantage :

• work experience in Support/Customer Care;
• experience with telephony.

What will be the tasks:

• Telephone support for customers — users of our mobile application (English and Russian languages);
• Customer support via email.

We offer:

• Online training (internship) and remote work;
• Schedule: selected individually;
• Social package: vacation, sick leave (without confirmation);
• Health insurance fund from the company;
• English language courses with teachers from the company;
• Regular review of the rate;
• Participation in charity and sports events.
• We will be glad to cooperate!