Junior/Middle Technical Support Specialist in Wildix

Due to continued growth within Europe and the Americas, Wildix is pleased to make available the position of Junior/Mid-Level Technical Support Engineer, a role that is suited for an enthusiastic team player with a keen eye for detail. As an Employee of Wildix, you can expect the benefits that go with working for a global technology company.

Required Skills:

• basic knowledge of VoIP protocols
• good knowledge of network technologies (OSI model, TCP/IP, LAN, WAN, DNS, DHCP)
• Basic knowledge of Linux OS
• Experience in problem analysis and resolution, previous experience in technical assistance/help desk
• Strong communication, technical and analytical skills
• Quick learner, eager to learn new products and technologies
• Team player with a high level of dedication and commitment
• Good written and spoken English (B2+)

Primary Responsibilities:

• Respond to support queries by phone, email, chat, ticketing system
• Advise customers on the proper use of the product
• Identify, analyze and troubleshoot technical issues to provide help in a timely manner
• Work in collaboration with other members of the Technical Support Team and help with bugs/improvements
• Use OTRS and JIRA to manage tickets

Desirable skills:

• Experience working with VoIP PBX’s and Unified Communications
• Ability to analyze SIP call flows with Wireshark and use tcpdump, ngrep or sngrep
• Basic knowledge of virtualization technologies (HyperV, vmWare)
• Basic knowledge of Microsoft Windows Server
• Experience with Telecommunications standards DECT / SIP / ISDN / Analog

We Offer:

• Opportunity to work in a young multinational team of professionals
• Paid lunch and vacations
• Flexible full-time work from 10 am to 7 pm with one hour of lunch break (2-3 pm)
• Work from home up to 40% of the time
• Office in the city center with good transport connections
• English Courses