Technical Support Engineer in ELITEX

The daily work includes regular updating of support cases to record progress of open issues, helping customer support with issues that arise, interacting with Engineering for items that require escalation, and documenting technical solutions and product information in our internal documentation.

Responsibilities Include:

• Provide technical product support to customers via internal teams;
• Provide troubleshooting and technical support;
• Provide problem diagnosis and root cause analysis for technical issues;
• Publish technical help updates for internal use;
• Work with Customer Support, Product, and Engineering teams to address recurring issues/relevant application upgrades.

Requirements:

• 3+ years of work experience;
• Requires strong written and verbal communication skills;
• Competence working in MacOS/Linux command line environments;
• Experience with JavaScript, TypeScript, and Postgres.

Nice to haves:

• Experience with Shopify platform;
• Experience working with hybrid remote teams.

Company benefits:

• Cozy office in the very center of the city;
• Modern working place (iMac/MacBook or other preferred hardware);
• Convenient type of work: office/remote/hybrid;
• No time-tracking systems;
• 20 working days of paid vacation annually, which you can take according to your needs (even one by one or all together);
• Paid sick-leaves;
• Health insurance;
• English classes;
• Additional vacation days for special lifetime events;
• Compensation for educational and training programs;
• Team buildings and corporate events.