Technical Support Engineer in TechBiz Global

As a Technical Support Engineer you will play a crucial role in ensuring a company's customer success and their super high availability in the cloud, as they first come on board, and as an ongoing first-line technical support.

If you have deep technical knowledge, great interpersonal skills, passion to learn new things every day, work with cutting-edge technologies, and to keep developing yourself every day then please keep reading, your daily responsibilities are added below:

- Provide front-line technical support with exceptional customer service via email and phone.

- Review customer inquiries and questions, acquire all relevant details, troubleshoot, and resolve issues.

- Document all incoming cases reported by end-users via telephone, ticketing system, and other support channels as required.

- Identify and escalate priority issues per client specifications.

- Work closely with customers, engineering team, management team, and sales team as a point of contact for client issues.

- Understand processes, event management and prioritization.

- Follow written procedures, share knowledge among the team, create new documentation for both technical and end-user roles.

Requirements:

- Ability to work in shifts, 24/7 including weekends and holidays.

- Customer Support experience in customer-facing technical roles (Must).

- Previous experience in IT or business support organizations (Advantage).

- Experience working in cloud-based environments (Azure – Advantage).

- Excellent problem solving and multitasking skills.

- Ability to self-manage and take initiative.

- NOC experience (high Advantage).

- Understanding of Windows environment, Active Directory services, Networking, Cloud Infrastructure and Remote management tools (high advantage).

- Strong verbal and written communication skills both in English (Must) and Hebrew (Advantage).

Our Offer

- Professional and supportive team

- Constant improvement work approach

- A corporate culture where your opinion weighs

TechBiz Global is a leading IT recruitment company. We provide IT recruitment, out-staffing, outsourcing, software development and different consulting services, focused on making our partners achieve their recruitment goals successfully.

At TechBiz, we celebrate diversity and are promoting an inclusive environment.

Our international clients and partners are located around the world.

We work with a diverse set of technologies and frameworks. We hire, train and provide the best tech talent for your team!