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Next jobTechnical support in Engineerica
Posted more than 30 days ago
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Engineerica
Engineerica Systems, Inc. is a Florida Corporation founded in 1994. The company started as computer engineering consulting firm but quickly specialized in building attendance tracking systems for the academic and other markets.
1000 - 1500$
2 years
Upper Intermediate
Full-time work
The company is a world leader in software development, web & mobile for verification
authenticity of documents, banknotes, securities; solutions for identification by photo, selfie video (liveness), etc.
What to do:
- Working with #software and #hardware of our own production
- support for end users on the use and improvement of products (#helpdesk),
- remote user support (TeamViewer),
- modeling and reproducing incidents in a bug tracking system,
- writing #FAQ and technical articles / product documentation for the Help Center, including videos,
- creation of release notes in 2 languages (English / Russian),
- remote product deployment, user training.
Who are we looking for:
- 2+ years of experience in product support (preferably experience with hardware)
- technically savvy,
- English (level B2 and above, written and spoken),
The company offers:
- work in a strong team of professionals
- work with clients from all over the world
- own new products (not outsourcing, not legacy support)
- its modern building in the center of Minsk
- TOP hardware, its own fiber-optic line in the Internet
- wide social package
Specializations: Support
Keywords: Support
1000 - 1500$
2 years
Upper Intermediate
Full-time work
