Support Manager in Profit Center FX

Your functions will be:

Respond to customer inquiries in a timely manner with knowledge

the procedure and rules for processing these requests through the ticket system;

Customer support (providing assistance and advice when installing, configuring and updating software);

Redirecting customer requests to the appropriate specialists to resolve problems/requests;

Preparation of proposals for optimizing and improving the systems for monitoring the performance of the company's products;

Maintaining the department's internal documentation up to date;

Implementation of contextual tasks for projects and activities of the company;

Maintaining a document describing the actions performed and decisions made, followed by entering decisions into a single database on the main problems in the work of the software;

Identification of requests for which it is worth improving the software and initiating tasks for their implementation;

Training employees and customers of the company to use the software.

Mandatory requirements:

English Upper Intermediate and above

Business writing skill

Understanding the structure of IT systems and their interaction

Ability to teach

Ability to succinctly express thoughts

Ability to configure complex software

The skill of searching, analyzing and structuring information

Ability to work in multitasking mode

We offer:

ZP on I.S. up to 500 USD, after I.S. up to 1000 USD (depending on your level) + working KPI system

Your workplace is where you are, and you are where you like

No need to hang on the phone - all communications are in messengers

Work schedule 4/2 to 8 hours (shift schedule)

Training within the company, clear and comfortable induction

Working with a large team of professionals ready to help

50% payment for training, advanced training and course attendance

Joint events and corporate parties

Profit Center is:

Creation of IT products for the real needs of the market

A team formed on the principle of common values

Long-term competence in the subject area

Streamlined onboarding process

Annual staff turnover is less than 5%

Overtime payment

Freedom to choose working time and place

The pleasure of professional growth and teamwork

Support Manager is the face of the company! You will become the best friend for our clients, their light at the end of the tunnel - it is You who can help in solving all their problems! We are waiting for collected, ideological and energetic people who want to grow and develop in our team.

We will be glad to receive your resume, get to know you and understand whether our company can realize your talents in the most efficient way!