Support engineer in Engineerica

Specialization: #Technical_Support_Engineer # Technical_Support Specialist #support_engineer Status: # Job Level: #Middle | #Senior English: # B2 Mode: #fulltime Location: # Minsk #office Contact: @alina_engineerica www.linkedin.com/in/alina-engineerica The company is a world leader in software development, web & mobile for authenticating documents, banknotes, valuable papers; solutions for identification by photo, selfie video (liveness), etc. What to do: - Work with #software and #hardware of our own production - support for end users on the use and improvement of products (#helpdesk), - remote user support ( TeamViewer), - modeling and reproducing incidents in a bug tracking system, - writing #FAQ and technical articles / product documentation for the Help Center, including videos, - creating release notes in 2 languages (English / Russian), - remote deployment products, user training. Whom we are looking for: - 2+ years of experience in technical support of the product (preferably wholesale of work with hardware) - technically savvy, - proficiency in English (level B2 and above, written and spoken), The company offers: - work in a strong team of professionals - work with clients from all over the world - own new products (not outsourcing, not legacy support) - its own modern building in the center of Minsk - TOP hardware, its own fiber-optic line in the Internet - a kitchen, a canteen in the building - its own equipped gym with a trainer - a wide social package