Senior IT ServiceDesk Engineer IRC170288 in GlobalLogic

Description:

We are looking for a Service Desk Engineer to join our team in Lviv.

Yes, you will face complex end-user and infrastructure tasks and spend hours reviewing technical manuals and specifications to solve them.

Yes, you will be dealing with demanding internal clients asking the same question over and over again.

Yes, it is possible you will start every conversation with “have you created a ticket” or “have you tried turning it off and on again”?

We won’t deny it, that is the truth!

But, at the same time, we guarantee that you will play a significant role in the most important aspect of our job – providing the best service to our clients all over the world. Moreover, you will have an opportunity to learn from the best IT engineers and share knowledge with GlobalLogic experts.

You will work with the best team of amazing IT specialists – full of humor and openness, just waiting to play a prank on you on every possible occasion!

If you are ready for this – join us!

Requirements:

• Network troubleshooting skills.
• Performing basic operations in ActiveDirectory (users, groups, and computers), DHCP (leases & reservations), DNS (nslookup, entries modification).
• Mail troubleshooting skills.
• Experience with end-user hardware/software problem-solving and troubleshooting.
• Experience with Windows (10, 11), MacOS, Linux troubleshooting.
• Good experience in customer service.
• Good communication and soft skills to build business relations with Management / Employees /Colleagues.
• Ability to work in a team and under customer pressure.
• Intermediate knowledge of English.
• At least 2 years experience in the same and similar position.

Nice to have:

• CCNA, ITIL Courses.
• Advanced experience with Windows, Linux, MacOS troubleshooting.
• Experience with Windows Server services (print server, WDS etc.) troubleshooting.

Job Responsibilities:

• Provide 2^nd line onsite and remote support for end users (software & hardware).
• Provide support for office and meeting room equipment (projectors, printer etc.).
• Registry and manage tasks in the ticketing system (Jira).
• Prepare and deploy user workplace equipment.
• Take part in internal IT Projects.

What We Offer

Exciting Projects: Come take your place at the forefront of digital transformation! With clients across all industries and sectors, we offer an opportunity to participate in creating market-defining products using the latest technologies.

Collaborative Environment: Expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible opportunities and options.

Professional Development: Our dedicated Learning & Development team regularly organizes certification and technical / soft skill training to help you realize your professional goals.

Excellent Benefits: We provide our consultants with competitive compensation and benefits

Fun Perks: We want you to love where you work, which is why we host sports classes, cultural, social and team building activities such as sports competitions and end-of-year corporate parties. Our vibrant offices also include dedicated GL Zones and rooftop decks where you can drink coffee or tea with your colleagues over a game of table football or darts!

About GlobalLogic

GlobalLogic is a leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world.By integrating experience design, complex engineering, and data expertise—we help our clients imagine what’s possible, and accelerate their transition into tomorrow’s digital businesses.Headquartered in Silicon Valley, GlobalLogic operates design studios and engineering centers around the world, extending our deep expertise to customers in the automotive, communications, financial services, healthcare and life sciences, manufacturing, media and entertainment, semiconductor, and technology industries.GlobalLogic is a Hitachi Group Company operating under Hitachi, Ltd. (TSE: 6501) which contributes to a sustainable society with a higher quality of life by driving innovation through data and technology as the Social Innovation Business.