Senior CRM Manager (Retention) in Gravity

Gravity is a product IT company where great ideas turn into successful projects. We develop effective solutions and tools to promote and support business. We are currently looking for a cool CRM Manager to join our team to create great things together.

What will you do:

• Be responsible for the planning and implementation of the CRM strategy and promotion plan for a specific player lifecycle stage;

• Report on the results of CRM activities;

• Launch and manage automated multi-channel campaigns;

• A/B testing of offers and content of various email campaigns; • Work with user segmentation.

What is important to us:

• 2+ years of experience in Customer Retention or email marketing;

• Experience in working with ESP, lifecycle journey automation and building a multi-channel communication strategy;

• Upper-intermediate+ level of English;

• Understanding email KPI, lifecycle segmentation and cohort analytics;

• Team player who can also work independently;

• Analytical thinking and problem-solving skills.

What will be a plus:

• Experience in vertical gambling.

Why us:

• We work on exciting and complex global projects;

• We develop people in our company so that we grow together;

• We offer internal trainings and seminars, participation in key IT events around the world;

• We value and reward people to focus on projects and professional growth;

• We believe in work-life balance and offer flexible hours.

And a little more detail about our Hiring process:

1) HR Screening

Thank you for your feedback on the position. The resume is now sent to our recruitment team. If your skills match the job description, our recruiters will contact you to get to know each other and learn a little more about each other.

2) Tech interview

We invite you to the technical stage, which will last up to 45 minutes and consists of technical and HR parts.

3) Test assignment

It's time to test your skills in practice! The test task will help you understand the daily tasks that you will face at work. Good luck :)

4) Final interview

We invite you to the final interview to conduct some get-to-know meeting. At this stage, we will discuss all outstanding issues and details of our cooperation.

5) Offer letter

We are sending an offer and look forward to having you join our team. Congratulations :)