Wildix is the first 100% secure, easy-to-use, professional web-based UC&C system.
Our mission is to facilitate internal and external communication between companies and their customers from anywhere in the world, via web browser and the app and increase their productivity and become more efficient.
To do so, we have a relentless Channel Sales team working to make an impact in one of the fastest-growing markets with a philosophy of trust, driven mindset and a shared vision of excellence.
We are looking for a Salesforce Business Analyst to join our International CRM Team.
As a Salesforce Business Analyst, your job duties include organizing and analyzing marketing and customer data and helping sales and marketing teams deepen their market influence and build long-lasting customer relationships. You should be able to analyse customer needs, translate them into design requirements and manage their implementation within the system.
The candidate will be placed within the CRM Team by actively collaborating in analysis, configuration, validation and training activities. He/she must be able to guide the analysis of the processes, define the project tasks and coordinate the Business Analyst team within the project team.
What does this mean in practice?
Collaborate closely with sales, customers, development, marketing, design and product teams;
Take charge of the conception, design and modelling of suitable process solutions;
Design scalable best practice solutions;
Gather requirements, design epics and user stories, improve end-to-end business processes;
Definition of acceptance criteria and test scenarios.
Required skills and experience:
1+ years of experience as a Business Analyst;
Excellent skills in needs analysis, identification of the best solutions and documentation;
Excellent verbal and written communication skills;
Knowledge of the main Sales and Service processes;
Good teamwork skills;
Fluency in English;
Understanding of Salesforce automations, workflows, validations, process builder, flows will be considered a plus;
Knowledge of the Agile methodology is beneficial;
CRM certifications represent a plus.
What
We Offer:
Opportunity to work in a young multinational team of professionals;
Paid lunch and vacations;
Flexible full-time work from 10am to 7pm with one hour of lunch break (2−3pm);
Office in the center with good transport connections.
Specializations: Business analyst
Keywords: Business analyst, Office/Remote of your choice, analyst, salesforce, crm