PSR / Account manager in Soft Industry Alliance

Requirements:

— 2+ years experience as PSR/account manager or BDM/Sales manager (B2B),

— experience in the IT outstaffing industry,

— outsource experience will be a plus,

— successful cases of upsales/crosssales,

— understanding of software development,

— knowledge of sales techniques,

— ability to identify client needs,

— ability to find an approach to the client,

— work experience with CRM, Jira, Excel,

— letter-writing skills,

— advanced communication skills,

— customer-centric and result-oriented person,

— English level (B2+).

Responsibilities:

— maintains regular communication with customer/partner/supplier and meets needs,

— influences IT strategy of the client by proposing new or alternative solutions and balancing effectiveness and efficiency,

— build strategy plans for the collaboration with clients,

— conducting regular feedback sessions with clients and maintaining a high level of their satisfaction,

— managing organizational questions,

— controlling accounts receivables and collecting overdue debt,

— working with CRM, Jira, Confluence, Excel,

— follow and improve the existing organizational processes in the team,

— upsales to clients.

We offer:

1. 24 calendar days of paid vacation per year (after the trial period);

2. Paid sick days (after the trial period);

3. Possibility to work remotely;

4. Possibility to visit English courses;

5. Possibility of having consultations with a psychologist.

Just send your CV and we’ll connect with you!)