Head of operations call center in Everad

Hello!

EVERAD is an international CPA network with a direct advertiser, which has been successfully helping businesses find their clients in 45+ countries for over 10 years. The focus of our activity is the Health & Beauty niche. Prestigious professional conferences have repeatedly recognized us as the best SRA network.

Our goal as a company is to unite top specialists and provide them with tools for professional growth. Strong specialists, training, internal expertise and a friendly atmosphere are our most important assets. Thanks to this, in 2018−2019, the dou.ua portal recognized Everad as one of the best IT employers in Ukraine. The project is expanding, and we are looking for new talents.

Check out the challenges and our benefits below. Perhaps you will soon make our project stronger.

We are looking for a Head of operations SS , whose purpose will be to be responsible for the full operational management of the contact center.

Key responsibilities:

→ Operational management of the contact center and divisions;

→ Development, optimization and implementation of operational processes. Building communications between departments, divisions;

→ Execution of sales plans and KPIs, improvement of economic efficiency, achievement of profit targets;

→ Development and implementation of business plans, risk assessment;

→ Planning and organization of effective distribution and use of company resources;

→ Scaling — open new contact centers from "0";

→ Analysis of competitors, performance, application of best practices;

→ Implementation of the agreed strategy of the enterprise.

What experience and competencies are required:

→ Work experience in a similar position in the field of managing a sales contact center of 100 people or more;

→ Mandatory knowledge of basic call center technologies (VOIP solutions, telephony, CRM, etc.), structure, main performance indicators;

→ Experience of scaling and rapid growth of the contact center in the number of operators (effective recruiting: growth of head count)

→ Successful experience in building a system operational management;

→ Fundamental knowledge in the field of operational management;

→ Competence in strategic planning and business development;

→ Mandatory fluency in English.

It will be an advantage:

→ Work experience in CPA business, affiliate marketing;

→ Additional education: business analysis, Agile, performance management;

→ Experience of opening contact centers in other countries — Latin America, Asia, Europe.

We offer:

→ Charged expert team involved in their work;

→ Cool market expertise;

→ Decent and stable compensation;

→ Flexible schedule: start 9:00-11:00, finish 18:00-20:00;

→ Compensation for corporate English;

→ Paid vacation, sick leave and additional material motivation.

What's next?

If you want to be part of our team, send your CV with your income level and professional goals!

What will happen after sending the relevant CV: counter letter with clarifications -> HR interview -> Manager's interview (2) -> Collection of recommendations -> Sending offer -> Exit to work.