Head of Customer Support in Matchit.me

Description

Our growing blockchain business is looking for a Head of Customer Support to create a positive brand experience for our community. We are a blockchain-based energy standard monetary system, issuing two cryptocurrencies. Our aim is to make our stable coin a universal standard for the quantification of economic value. We set ambitious targets and achieve them with the speed of thought. We have 7+ products in the pipeline in a ready to launch mode, we plan to deliver numerous projects and applications set to revolutionize the blockchain industry and the global payments market.

Roles & Responsibilities:

Implement insights and product improvements to continuously improve customer experience

Participate in the product planning process to ensure that features requested by customers are prioritized and implemented

Recruit, train and build a world class customer support team (after probation)

Establish metrics to measure team performance and coach team members to achieve/exceed performance parameters

Adopt a data driven approach to manage and iteratively improve customer experience

Own our customer experience journey across all inbound channels and social media platforms for all Jax products

Assist in 24/7 chat support

Assist in 24/7 social media support

Quick resolution to queries and support tickets

Requirements:

5+ years of experience in customer service with team management skills

Solid crypto knowledge and community management

Experience in defining metrics and building processes to ensure adherence

Ability to drive and motivate team members to strive for excellence

Empathetic with a customer-oriented attitude while following a data driven approach to customer service

Excellent written and verbal communication skills

What we offer:

Full-time work at the office in Bengaluru, India

Competitive salary

Great opportunities for your professional growth

Interesting and challenging work in a rapidly developing company in a revolutionary industry built for the future