Head of call center in Gamicorp

Responsibilities:

Managing a team of managers (overseeing 30 remote employees);

Developing and implementing customer retention strategies in iGaming, phone sales to customers

Continuous monitoring of call center operations and evaluating its performance

Data analysis and report creation to make decisions for improving call center operations

Monitoring and analyzing the achievement of key performance indicators: NPS, CSI, FCR, etc.;

Ensuring a high level of customer service and resolving their issues

Managing the call center team and ensuring their efficient operation

Collaborating with other company departments, such as marketing and development, to develop and implement customer retention strategies

Requirements:

Experience in call center management

Sales experience

Knowledge of the basic principles of online casinos and experience in this field

Knowledge of key customer retention strategies and experience in their application

Ability to work with large volumes of data and analyze information to make decisions

Good communication skills and the ability to effectively interact with your team and other company departments

Knowledge of basic CRM tools and experience using them

We offer:

- Remote work from anywhere in the world.

- Work in a company without bureaucracy, where decisions are made quickly.

- Friendly atmosphere among people who love their work.

- Qualified department leaders interested in the team members' development.

- Performance reviews

- 20 working days of vacation, 5 days off, and payment during sick leave.