ZENDESK Developer/Administrator in Zelh

Job description

We are seeking an experienced Zendesk Developer/Administrator to configure and maintain our Zendesk ticketing system. The primary responsibility will be implementing advanced approval workflows and automation processes using the Approval plugin.

Key Responsibilities:

• Set up multi-level approval flows within Zendesk based on hub location, hierarchical structure, and department
• Configure approval routing to send requests to immediate supervisors, with escalations if no response within set timeframes
• Ensure approval processes capture all relevant request details for future reference and searchability
• Build logic to separate and handle requests by department and request type
• Collaborate with business stakeholders to understand approval requirements across functions
• Develop and maintain comprehensive documentation for all workflows and processes
• Provide training to agents and end-users on using the approval workflows
• Continuously optimize workflows for efficiency and incorporate new requirements
• Monitor system health, resolve issues, and provide ongoing administration

Working conditions:

• Working schedule: flexible working hours
• A supportive team
• Competitive Salary in USD
• Office mode of work
• 10+ business days of paid time off
• English courses
• Equipment provided

Job requirements

Qualifications:

• Proven experience as a Zendesk Developer/Administrator or a similar role.
• English level — upper-intermediate or higher
• Strong understanding of Zendesk’s architecture, APIs, and customization capabilities.
• Proficient in programming languages such as JavaScript, Ruby, or Python.
• Familiarity with web development technologies (HTML, CSS, JSON, REST APIs).
• Excellent problem-solving and analytical skills.
• Strong communication and documentation skills.
• Ability to work collaboratively in a team environment.