Workforce Coordinator in Growe

July 26, 2024

Workforce Coordinator

Warsaw, Poland, Remote

At Growe, we are confident in the iGaming and entertainment industry, connecting brands around the world and by gathering expertise from different markets.

We are focused on developing and implementing advanced technology platforms and payment solutions, facilitating expansion and sustainable asset growth. From launching new iGaming brands in Asia, Africa and Latin America to providing exclusive conditions to our team players and extraordinary chances to win, we unlock potential and capitalize on opportunities.

We form a talented team, thanks to which we remain in the leading positions in the field of technological and marketing achievements, constantly overcoming new horizons.

There are no limits to ambition at Growe! We boldly break stereotypes on our way to unprecedented success in an ever-changing industry.

Are you ready to grow with us?

Growe is waiting for those who strive:

• Create schedules and ensure their compliance by agents;
• Track time by collecting information about hours worked directly from the WFM software;
• Make corrections and exceptions to the systems regarding absences and absences of agents;
• Monitor the volume of incoming calls on the subject of unusual activity to ensure staffing needs;
• Identify and escalate anomalous planning issues when necessary;
• Generate reports on agent availability and performance and analyze long-term trends across various metrics.

We need your professional experience:

• Work experience in the customer service department;
• Experience with WFM software is a plus;
• Experience with Google Suite (tables, slides) and MS Office (Word, Excel);
• Fluency in English.

We value:

• Analytical mindset;
• Critical thinking;
• Problem solving skills.

We are looking for those who share our core values:

• GROWE TOGETHER: Our team is our core value. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with Growe's success strategy;
• BE READY FOR CHANGE: We perceive challenges as opportunities for growth and evolution. We adapt today to win tomorrow.

What do we offer?

• Health insurance;
• Benefit Cafeteria (compensation of the gym / dentistry / psychologist, etc.);
• 100% paid sick leave;
• Paid leave;
• Annual salary review (based on results);
• Bonus system based on OKR;
• Individual annual budget for education, with the possibility of attending paid conferences, trainings, English language lessons, master classes, etc.;
• Personal development plan;
• Corporate and team buildings;
• Free lunches in the office.

English versionon:

Here at Growe, we operate boldly in the iGaming and Entertainment industries, uniting brands worldwide and gathering expertise from diverse markets.

We focus on developing and implementing cutting-edge technology platforms and payment solutions, propelling assets’ expansion and sustainable growth. We dare to unlock potential and seize opportunities, from launching new iGaming brands in Asia, Africa, and Latin America to providing exceptional possibilities to our team players and an extraordinary chance to succeed.

We create a talented team, enabling us to maintain at the leading positions in technological and marketing accomplishments, constantly overcoming new horizons.

At Growe, there are no limits to our ambitions! We boldly break stereotypes and strive for unparalleled achievements in an ever-changing industry.

Are you ready to grow with us?

Growe welcomes those who are excited to:

• Create schedules and ensure agents adhere to them;
• Track time by capturing information about hours worked directly from WFM Software;
• Input corrections and exceptions into systems for agent absences and time off;
• Monitor inbound volume for any unusual activity to ensure staffing needs are met;
• Identify and escalate abnormal scheduling issues when necessary;
• Generate reports on agent availability and effectiveness and analyze long-term trends across various metrics.

We need your professional experience:

• Experience in Customer Service position;
• Experience with WFM software is preferred;
• Proficient in Google Suite (Sheets, Slides) and MS Office (Word, Excel);
• Fluency in English is required.

We appreciate if you have those personal features:

• Analytical mindset;
• Critical thinking;
• Problem-solving skills.

We are seeking those who align with our core values:

• GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals;
• DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success;
• BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.

What we offer:

• Medical insurance;
• Benefit Cafeteria (compensation for the gym/stomatology/psychological service & etc.);
• 100 % paid sick leaves;
• Paid vacation;
• Annual salary review (based on performance);
• OKR-based bonus system;
• Individual annual training budget which allows to visit paid conferences, training sessions, English lessons, workshops, etc.;
• Personal development plan;
• Corporate events and team-building activities;
• Free lunches at the office.