VIP Quality Manager (igaming) in SOFT

Hi! Command softsich < invite you to join us !

Responsibility Areas:

• Communications Audit with VIP-users (chat, correspondence, calls). FONT-STYLE: Normal; Text-Decoration: None ">

  Standardization of quality of service and creation of internal haidlins. FONT-STYLE: Normal; Text-Decoration: None ">

  Provision of Constructive feedback to agents, developing their skills. FONT-STYLE: Normal; Text-Decoration: None ">

  Indicators Analytics, Report preparation, Growth Identification. FONT-STYLE: Normal; Text-Decoration: None ">

  close cooperation with other departments of the company. FONT-STYLE: Normal; Text-Decoration: None ">

  Consideration of VIP Incidents and Complaints. FONT-STYLE: Normal; Text-Decoration: None ">

  Participation in Creating Teaching Materials. FONT-STYLE: Normal; Text-Decoration: None ">
  
  

Our ideal candidate has:

From 1 year of experience in a similar position or 2+ years of experience in working with VIP clients in the field of IGAMing.

• < Knowledge of German will be a plus

Competitive Wage. FONT-STYLE: Normal; Text-Decoration: None ">

Remote Work format or the ability to work in a modern office (Warsaw, Kiev).

if you have a sharp eye to quality, can share a fidbeck so to motivate, you want to see the real results of your work-then we look for you. Style = "font-weight: 400; font-style: normal; text-disocoration: none"> Don't delay!