VIP Account Manager (iGaming) in Novoplex

Novoplex is a group of companies that develop iGaming products and provide services in various areas of performance marketing. Our mission is to provide great products with great value to bring joy to people.

We are currently looking for our ideal VIP Account Manager to join our team to achieve cool results together.
 

If you feel that we can be suitable for each other - apply and let's rock it!
 

What will you do:
• Processing chats, letters from VIP clients;
• Working with daily tasks (communication with top depositors for the day, with players who win a lot, with players with a large balance , work on the return of inactive players, help with unsuccessful deposits, promotion of players to VIP status);
• Creating close friendly relations with VIP customers through communication with them and providing personalized service;
• Cooperation with other departments for passing on problems of VIP players;
•  Participation in brainstorms and team meetings to improve the work of the department.
 

What you will need for this:
• Experience working with clients for 1 year (Customer Support/Sales/VIP Manager);
• Communication skills with clients (ability to solve client problems, provide personalized communication, work with an individual approach);
• Possession in English B2+;
• Openness, communication, creativity;
• Proactivity and responsibility;
• Ability to organize oneself and manage one's working time.
 

Why should you be part of our team:
• A cool team of professionals who are always ready to support our employees and help them both personally and in career growth;
• Opportunities for professional development, internal workshops, compensation for professional courses and events;
• Fair remuneration that depends on the contribution;
• 20 working days of vacation and additional days before important dates ;
• 7 days of sick leave without a certificate from a doctor, with a certificate - no limit;
• Provision of work equipment;
• Compensation for co-working spaces during blackouts, provision of power banks;
• Work- life balance, 3/3 schedule, remote format.

Our principles:
We are driven by your genius.

strong> We are professionals for whom work is a way of self-realization, not an obligation. We value everyone's talent and uniqueness, and strive for team synergy.
Trust and be trustworthiness. We are a team and we trust each other. We understand each other's strengths. We trust that a colleague understands his role and will perform it to the best of his ability.
Strive for progress not perfection. Both the final result and progress are important to us. Keeping the end result in focus, we constantly improve our processes. We strive for continuous improvement of business and personality.
Think outside the box and do the right things. We know what to createa quality product must be skillful, bold, go beyond templates and be constantly looking for something new.
 

If you think your perfect match, it's time to familiarize yourself with our Hiring process:

1. HR Screening
Thank you for your feedback, your resume is now on its way to our recruitment team. If your skills meet the job requirements, our recruiter will contact you to get to know each other and learn a little more about each other.
2. Test assignment
It's time to show your skills in practice! The test task will help you understand your day-to-day tasks and help us better see your skills. Good luck :)
3. Final interview
We invite you to the final interview to get to know each other better and get answers to all the remaining questions.
4. Offer letter
We are sending an offer and are looking forward to having you in our team. Congrats :)