VIP account manager in Galaktica

VIP account manager

Kyiv, Lviv, Odesa, abroad, remotely

We are the Ukrainian IT company Galaktica, working on our own project on the most profitable world markets (USA, Canada, Australia, Great Britain).

We have big budgets and we have already fully formed all the departments. Our goal now is to build a holding company.

Over the past year, our company has grown 4 times ! Due to active scaling, we are looking for a VIP account manager to join our team of professionals!

What skills and criteria are important to us now:

• You have work experience in the position of VIP account manager from 1 year;
• Have a modern understanding of consumer behavior;
• Have excellent verbal and written skills to communicate ideas to clients;
• You know how to qualitatively and clearly describe the tasks;
• Have analytical skills to understand and analyze customer data;
• Possess time management and multitasking skills to handle multiple tasks and clients at the same time;
• Have excellent negotiation skills to reach consensus in communication with clients;
• You have strong organizational skills and attention to detail;
• You have fluent, spoken English (B2 Upper-Intermediate) "and above".

It will be a plus if you:

— have experience with secondary sales (pre-sales);
— You know how to persuade and conduct a structured dialogue;
- Can present advantages;
—Have analytical skills.

What your duties will include:

• You will work with the accounts of our valuable clients;
• Build and maintain strong relationships with clients;
• Determine the needs of customers and offer solutions to meet these needs;
• Ensure customer satisfaction and retention;
• You will be engaged in finding solutions to any customer problems;
• Cooperate with various internal departments to ensure they fulfill all customer requests;
• Act as a representative of the client to ensure that their requirements are met, focusing on improving the client experience.

What we are happy to offer you:

• We offer 4 possible work formats that can be combined as desired : remotely, office in Kyiv, office in Lviv or in the new office in Cyprus (Larnaca). All our offices in Ukraine are equipped with a powerful generator with Starlink and are open to our employees 24/7.
• Equipment: Laptop/stationary PC/additional monitors/specialized gadgets - all for solving large-scale tasks and experiments;
• Security and insurance: we listen to our employees, so we not only monitor the level of employee satisfaction, but also take care of you in difficult moments, always ready to support and help. We also offer all our employees health insurance at the expense of the company or monetary compensation for sports;
• Colleagues and atmosphere: The people around you determine your standard of living. Through quality interview stages, we select the best of the bestthe best You will work with real professionals in your field;
• Continuous development: We pay for trainings, seminars, so that you can grow professionally and stay abreast of the latest trends. And we also have a large library and a book club that you can join;
• Corporate English: Together with professional teachers, you will improve your English and forget about any barriers;
• Sports activities: You will have the opportunity to join our volleyball team or attend running classes paid for by the company. We have already run several marathons, because our coaches are real professionals;
• And also: once a month we gather for lunch in our cozy office at the expense of the company, and we also hold cool field trips and in-house teambuildings, which are as much as possible oriented to getting to know each other and offline communication between colleagues.

Our goal is to build a product IT ecosystem of various directions, in which every employee will have the opportunity to open internal startups, grow and realize their dreams. Join us!

By the way, such a project for us was the assistance of the Armed Forces, which we undertook with all zeal and professionalism. We created a full-fledged information front with budgets, volunteers and results, which we published on our social networks (one of the examples). We continue to buy equipment, gadgets, special clothes, medicines and much more, we make the collections ourselves. We also cooperate with the verified foundation of Serhiy Prytula. By working with us, you not only earn money, you help save lives and fight for our Ukraine.

We will be happy to discuss all your questions and invite you to the first stage of the interview!