User support specialist in DTEK, TOV, Energetichna kompaniya

Be part of the team that creates digital reality!

MODUS X is a Ukrainian IT company, team 500 + engineers, architects, security specialists and data scientists. We started and continue to support the digital transformation of DTEK, which became the first in the energy industry of Ukraine to embark on the path of large-scale digital transformation. Now we have separated into a separate company to share our experience and expertise abroad, remaining an IT support for those who bring light and contribute to the country's recovery.

Job features:

• Reception, registration and classification of requests from users;

• Initial support and consulting of users

• Coordination of actions of engineering the composition of IT units in the process of eliminating incidents on technical means and software; .

Required professional experience and requirements:

• Professional skills Software: MS Office O365, Internet Edge, Google Chrome, Abode Acrobat;

• Sufficient skills in using Windows 11, 10; operation of computer and office equipment;

• Basic knowledge of AD, working of the mail system (Exchange+Outlook);

• Communication skills by phone;

• High typing speed.

• Desirable experience in using software products of Help Desk (Service Desk) services or similar for registering user requests;

• Desired knowledge of the principles of network construction, operation of client-server applications in a domain environment;

• Desired knowledge ITIL processes and experience working in a call center is welcome

• Knowledge of English at B2 level and above will be an advantage
  
  

We offer:

• Official employment.
• Competitive conditions and bonus program.
• Corporate equipment.
• Corporate health insurance program.
• Employee psychological support program.
• Remote or hybrid work format in the Unit City innovation park.
• Learning opportunities and professional development (online courses, classroom trainings, master classes, professional communities).