User Support Administrator in Apteka ANC

Hello! The market leader of Ukraine is the National Pharmacy Network "ANC", "SHAR @", "Kopiyka", "Blahodiya". Now our network includes more than 1,000 pharmacies. We are the first robotic pharmacies in Ukraine and we are not stopping there. We are looking for people who know how to make an impression and are in love with their business. Maybe this is you?Requirements:Experience in customer support (retail preferred);Understanding both hardware and software parts of PCs;Ability and desire to work with people;Experience with ticketing systems (GLPI) (both "required); Stress resistance, literacy, responsibility, independence; Creative thinking. Responsibilities: User management (creating and managing user accounts); Granting access rights in accordance with the roles and responsibilities of users; Solving issues and problems related to with user access to the system; Technical support (answering questions and solving technical problems of users); Providing advice and training to users on the use of the system; Optimization and improvement (conducting a system audit to identify opportunities for its optimization); Development and implementation of improvements to increase productivity and efficiency; Analysis of incoming requests (availability of necessary subjects); Adding new categories of appeals through a unified registration system; Documentation provision (creation and updating of system technical documentation); Providing instructions to users and other team members on how to use the system; System installation and configuration (installation and configuration of support system software); Ensuring compatibility with other systems of the organization; Setting up escalations; Setting up SLA/request resolution deadlines (administrating the full cycle of requests). Joining us, you will get: work in a team of professionals; the opportunity for personal and professional growth; official employment from the first working day; social guarantees; stable schedule 5/2 from 08:30 to 17:00; the possibility to work remotely; interesting tasks and the possibility of creativity. Become part of our family and discover your potential! We care about our employees and want to inspire them to new achievements, so together we are stronger and more successful! We hope for your contribution to activity and genuine concern for colleagues and clients, openness and sociability, responsibility and resourcefulness. Do you have any questions? Send your resume, call +380504809863 Show your phone or interview with our chatbot, scan the QR code or follow the link: https://cutt.ly/anchrbot