Operator training trainer with knowledge of the Spanish language in 1CallCenter

Join 1CallCenter - an international team creating the future of service!

We are 1CallCenter, a fast-growing European outsourcing company and has been building teams of professionals around the world for many years!

We work with clients from Europe, Asia, Latin America, Africa and the Middle East - and we are growing every day!

We are now looking for a Senior Manager of Training and Personnel Development

This is a key role where you can influence team development, create training projects from scratch and implement modern growth culture practices!

What you will do:

• You will analyze training needs and create effective programs for different regions.
• You will conduct trainings, workshops, demo tables, create training materials.
• You will evaluate training results and you will help the team to grow faster.
• You will coordinate the work of trainers in Latin America.
• You will develop online/offline courses, presentations, standards.
• You will train trainers, team leaders, group managers.
• You will create content for the LMS and conduct training through it.
• You will help newcomers to adapt and become a part team.
• You will work closely with recruiting, improving the quality of candidate selection.

Our ideal candidate:

• Has experience in teaching and personnel development (preferably in a call center).
• Confidently works with LMS and modern training tools.
• Loves structure, but is not afraid of creativity.
• Able to inspire and lead team.
• Spanish from B2, Ukrainian from B1.

We offer:

• Competitive pay (rate + bonuses).
• Schedule: Mon-Fri, 14:00-23:00 (start between 14:00-15:00).
• 18 paid days holidays.
• Corporate education, trainings, personal development plan from HRD.
• Team building, corporate events, nominations and driving atmosphere
• Official registration and 100% remote work format.

If you want creating a culture of development, not just completing tasks, this is the opportunity you've been waiting for!

Send your resume - we already want to get to know you!