Trainee Support Agent in SKELAR

SKELAR is a venture builder that builds international food IT companies according to the rules of the venture investment world. Together with co-founders, we gather strong teams to launch product IT businesses and win in global markets.

Currently we need  Customer Support Agentin one of our portfolio companies who can not only support the level of customer service, but also improve it.

What challenges await you in the role of Customer Support Agent:
— processing incoming calls to the customer support service through calls (Freshdesk );
— processing of requests through chats and e-mails;
— participation in the development of scripts and proposals for improving work processes;
— keeping the refund rate at an appropriate level;
— transmitting bug reports upon their independent detection or after receiving a request from customers.

What is important to us:
— English language proficiency level B1 and above;
— comfortable conditions for remote work are available (stable Internet connection, absence of extraneous noise in the room and availability of a working computer);
— customer orientation, openness, the desire to help and solve the client's problems;.
— a high level of stress resistance.
It will be cool if you already have experience in customer/technical support or sales to the English-speaking market on the phone; if you have no experience, we are ready to teach you everything!

Conditions / What we offer:
— the opportunity to work remotely from anywhere in the world;
— work in a strong team, thanks to which you will definitely gain new knowledge and skills;
— working shift schedule 2/2 in the evening-night shift, 15:00-03:00.
— constant support of your Team Lead;
— the prospect of growing to Shift Lead/QC Agent/Customer Support Team Lead.< br/>
In addition to businesses, we are developing the SKELAR foundation from the employees of our venture builder to support the Armed Forces. Within the framework of the initiative, we create and finance large projects that help bring our victory closer.
SKELAR is an environment for self-realization of people who are able to create successful companies. We call such companies the next big everything. We believe in their power and scale. We plan to continue to develop tech businesses, conquer global markets and work for the victory of Ukraine

PressureApply to Position and join the team!