Technical Support (T1) in TITAN

We are looking to hire a technologically savvy Technical Support expert at TITAN, who has extensive experience with Salesforce. In this role, you'll be the go-to contact for responding to clients and providing first-tier support for the TITAN products. This role is an integral part of the customer experience journey.Responsibilities:Provide personalized support via various channels (Slack, Salesforce).Manage the ticketing system for our products.Diagnose and resolve technical issues related to our products.Educate customers on features and best practices.Escalate unresolved issues to the solutions and CS team or relevant departments.Requirements:2+ years experience in a customer technical support role in a SaaS companyBSc in Information Systems/Computer Science.Excellent Salesforce in depth knowledgeStrong analytical and troubleshooting skills.Excellent communication skills, both verbal and written.Fluent in English, additional languages a plus (Spanish, French).Willingness to work remotely across various time zones.Experience with Power BI, Salesforce, and Data analytics. Why Join TITAN?:Work with a dynamic and innovative team in a fast-growing SaaS startupCollaborate with industry-leading clients and gain exposure to cutting-edge technologiesEnjoy the flexibility of remote work and a healthy work-life balanceCompetitive compensation package and opportunities for professional growth and developmentDiversity Policy:At TITAN, we embrace diversity as a source of innovation and strength. We’re dedicated to creating an inclusive environment where everyone’s unique perspectives are valued and celebrated. Show more Show less Посадовий рівень Не застосовується Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Розробка програмного забезпечення