Technical Support Specialist in ZFORT Group

Пряме повідомлення учасника, який розмістив вакансію, з ZFORT Group Zorana P. Zorana P. Senior Talent Acquisition Specialist We are looking for a dedicated Help Desk Support Specialist to provide coverage for our Zendesk support system.Key Responsibilities:Help Desk Coverage (12 AM – 8 AM EST, 6 days/week, excluding Saturday nights). We are open to various work setups.Weekend Hotline Coverage: Be available for emergency calls (if any).Responding to user issues primarily via chat and Zendesk Help Desk tickets (voice calls only in emergencies).Assisting with non-development-related IT support tasks.Executing predefined SQL statements or troubleshooting process-related issues (with elevated permissions).Providing basic alert monitoring and escalating major incidents as needed.Acting as the first line of defense, escalating issues to the appropriate party when required.Assisting in creating and improving operating procedures and a knowledge base.What We’re Looking For:Good level of English. Strong communication skills, particularly in written format (chat and ticket responses).Experience in Help Desk Support (preferably with Zendesk or similar ticketing systems).Ability to troubleshoot and resolve common user issues independently.Basic understanding of SQL and process-related troubleshooting.Experience handling minor alert monitoring and escalating critical issues appropriately.Availability for overnight shifts (12 AM – 8 AM EST) and weekend hotline coverage.Preferred Qualifications:Experience in creating and maintaining documentation, runbooks, and knowledge bases.Any exposure to SQL-based troubleshooting is a plus.We offer:Maximum flexibility.Professional trainings, conferences and certifications.Corporate events and benefits.Professional literature.English courses.Discount program. Show more Show less Посадовий рівень Базовий рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі Розробка програмного забезпечення для спеціального програмного забезпечення ІТ-системи