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Technical Support Specialist (Zakupivli.pro) in VCHASNO GROUP
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VCHASNO GROUP
About the project:
">" 700 "> zakupivli.pro - the largest public and commercial trading site, an official participant in the electronic public procurement system Prozorro. Through us, the National Police buys feed for guard dogs, and OKKO sells gasoline to the state. We have a web service, a mobile application and a training platform for customers and suppliers. FONT-Weight: 400 "> The team consists of a first line of support, a specialist in quality control of customer service, a specialist in technical support of users, and the head of the unit. We are looking for another user technical support specialist
understanding http request (Kibana) Excellent communication skills, the ability to work in a team Carefulness to details, responsibility and organization Customerization at all levels of interaction
will be the advantage of:
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Web Platform Administration Experience
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Technical Documentation Skills
Tasks:
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Analysis of logs, correction of minor errors, escalation of complex technical problems
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User Administration (Creating/Deleting Accounts)
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User Training to increase the level of self-solution
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Knowledge Base (FAQ, Technical Documentation Description)
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Reporting on the processing of appeals
Selection steps:
- CVL SUMMARY
- we offer:
- work with a product that is really useful and important for Ukraine's economy
- Mix Work format: Remote + Office (Kyiv, Boryspil Metro)
- Corporate psychologist Services
