Technical support specialist (VoIP & IP Telephony) in Alfa-Invest grupp

We are an international Imperitel company that provides IP telephony services for business and personal communication, providing our customers with high-quality voice communication at competitive rates. 
We are looking for a result-oriented specialist with a desire to develop in our team. 

Terms:

• Remote. 
• Full-time employment.
• Work schedule Monday - Friday from 9:00 a.m. to 7:00 p.m. Kyiv time.
• Fixed salary and review every quarter.

Requirements:

• Availability of an uninterrupted source of electricity and Internet.
• Voip experience from 1 year 
• Proficiency or learning (in the process) of English up to level B1-B2.
• Fluent command of Ukrainian and Russian languages.
• Openness to learning new information and quick adaptation to changes.

Main duties:

• Process incoming customer requests on the first line of support. (Candidates with second line potential considered, only first line not considered)
• Diagnoses technical issues including analyzing system logs, API responses, and developer documentation/technical documentation. 
• Resolve issues independently when possible or delegate to appropriate departments and partners as necessary.
• Responsible for resolving customer issues throughout the support cycle, providing timely updates and solutions.
• Communicate clearly and effectively with customers to provide updates, gather information and solutions. 
• Effectively interact with colleagues from other departments to solve problems and improve the quality of customer service.
• Create and maintain technical documentation, internal manuals and knowledge base articles.
  
  
  Key qualities of an ideal candidate:
  
  
• Stress resistance
• Customer orientation
• Attention
• Responsibility