Technical support specialist (VoIP) in Voiceflow ltd

Congratulations!

We at Voiceflow are looking for a young and energetic person to join our customer support team. Who is Voiceflow? We are a Ukrainian IT company that provides IR-telephony and SMS-messaging servicesboth to the business segment and to individual users, and in general to everyone who stopped at us in in search of high-quality and stable communication.

We will be glad to welcome specialists who strive to achieve the goal of their work, always do things to the end and feel like a real team player, whose work results really affect the effectiveness and success of the entire company in general We believe that each employee is a very valuable asset for us, which we strive to keep for ourselves.

What we can offer:

• adequate and reasonable salary with the possibility of growth
• flexible work schedule
• internship with future colleagues and comprehensive support in learning new technologies (if necessary) and development
• possibility to work overtime for a separate hourly rate (not mandatory, of course)
• the opportunity to develop both written and spoken English in practice
• familiarity with and work with modern IT technologies, participation in a young team that develops new products
• loyal management and a team of ambitious young professionals who have their own point of view on what the future VoIP market in Ukraine and the world should be
• regular revision of the application
• absence of bureaucracy

Expected qualities of the candidate:

• be able to work under load, lead several tasks at the same time
• have a sense of responsibility for one's actions
• understanding of work duties, the ability to make decisions independently
• interest in working with new technologies and tools
• ability to communicate with people, conduct a dialogue, find a common language
• competence

What the candidate should be able to:< /p>

• real practical experience of working with Asterisk. We welcome candidates who know how to work with "pure" Asterisk and are not afraid of configuration files, know the nuances and features of its operation, have their own experience;
• confident and comfortable work with Linux machines - both virtual and physical servers , directly with iron. The candidate must confidently use such systems without "Googling" console commands;
• understanding what IP telephony (VoIP) is, how it is used and where it is used. What are the sensitive points of this technology, practical experience of its application in real projects;
• experience in troubleshooting VoIP systems. The ability to identify where the problem is, analyze it and fix it independently or with the involvement of other specialists;
• knowledge of network protocols - a clear understanding of the OSI model, understanding of IP network traffic routing, understanding of application protocols;
• experience in automating anything using tools such as Bash, Python, etc. is welcome;
• looking for fast, but at the same time, optimal ways to solve a problem. The ability to search and obtain information - from ordinaryo Google and Stackoverflow to ChatGPT

If you think you have enough experience and qualifications to start working with us, we are open to dialogue. We will be glad to see you in our team!