Technical Support Specialist in Ciklum

Ciklum is looking for a Technical Support Specialist to join our team full-time in Ukraine.We are a custom product engineering company that supports both multinational organizations and scaling startups to solve their most complex business challenges. With a global team of over 4,000 highly skilled developers, consultants, analysts and product owners, we engineer technology that redefines industries and shapes the way people live.About the role:As a Technical Support Specialist, become a part of a cross-functional development team engineering experiences of tomorrow.You will be a key player in delivering excellent customer support and ensuring the smooth operation of technical services. You'll work closely with customers to understand their needs and provide effective solutions. Your role will also involve collaborating with internal teams to improve processes and contribute to the development of support initiatives.The client is a global market leader in Identity Governance and Administration (IGA), offers a full-featured, enterprise-grade, cloud-native IGA solution that enables organizations to achieve compliance, reduce risk, and maximize efficiency. Founded in 2000, the company delivers innovative identity management to complex hybrid environments based on our proven best practice process framework and deployment approach.Responsibilities:Respond to customers' request (in quick and efficient manner)Service Desk managementUnderstand and analyze customers' problem, find appropriate and acceptable solutionsHelp to solve most problems directly otherwise escalate the issues through our ticket system to developers and next support levelCheck the status of the problem until it is solvedHelp develop and implement web based support initiatives including knowledge bases, technical and modeling techniques and documentationUpdate the documentationEmail, voice and conference communication with customersOngoing tasks completion whilst meeting set deadlinesRequirements:Basic technical background (Basic IT education, courses will be a plus)Experienced user in PC-based computer systemsUnderstand and analyze requests, react quicklyExcellent English, both written and speaking skills are requiredService-oriented with desire to help peoplePush the matter throughDetail-oriented, reliable, stress-resistantResponsible, initiative, multitasking is a must (ability to combine main functions and other ongoing processes), self-organized, eager to learnAble to plan your own timeShift work (morning-day, day-evening, evening-night)Excellent command of oral and written EnglishStrong ability to research, diagnose, troubleshoot and identify solutions to resolve system issuesUnderstanding of standard support procedures for proper reporting, escalation and follow-up is a MUSTMeet deadlines preciselyDesirable:Experience with Active Directory, Exchange Server, SQL Server, Windows Server would be a plusExperience with FreshDesk, Zendesk will be a plusExperience on similar (IT support) position will be a plusPersonal skills:Detail and service-orientedMultitaskingReliableCommunicativeResponsibleInitiativeAble to plan own timeSelf-organizedWhat's in it for you?Care: your mental and physical health is our priority. We ensure comprehensive company-paid medical insurance, Mental Health programs, as well as financial and legal consultationsTailored education path: boost your skills and knowledge with our regular internal events (meetups, conferences, workshops), Udemy license, language courses and company-paid certificationsGrowth environment: share your experience and level up your expertise with a community of skilled professionals, locally and globallyOwn your schedule – you are the one to decide when to start your working day. Just dont miss your regular team stand-upOpportunities: we value our specialists and always find the best options for them. Our Internal Mobility Program helps change a project if needed to help you grow, excel professionally and fulfill your potentialGlobal impact: work on large-scale projects that redefine industries with international and fast-growing clientsWelcoming environment: feel empowered with a friendly team, open-door policy, informal atmosphere within the company and regular team-building eventsAbout us:Discover the pros of 20-year global experience! Join one of the largest IT companies in Ukraine, awarded as one of the top 10 employers in Ukraine by Forbes.Boost your skills and make a difference with cutting-edge projects, skilled colleagues and the latest tech stacks.Ciklum has been recognised as a veteran-friendly business by the Veteran Hub in Ukraine.We're committed to creating a welcoming environment for veterans and developing processes that meet their needs. We value the skills and unique perspectives military veterans can bring to our business and are willing to support their transition to civilian life.Be bold, not bored!Interested already?We would love to get to know you! Submit your application. Can’t wait to see you at Ciklum. Show more Show less Посадовий рівень Старший середній рівень Тип зайнятості Повний робочий день Посадові обов’язки Інформаційні технології Галузі ІТ-послуги та ІТ Консалтинг