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Technical Support Specialist (QA Skills) in robota.ua
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robota.ua
Hello, let's get to know each other! We are the robota.ua company — an online job search platform in Ukraine. We are part of the European holding Grupa Pracuj and a partner of the international network The Network.
Every day we help thousands of people to find work and companies to find employees quickly and conveniently.
Today you have there is an opportunity to join our team of professionals who confidently step towards the same goal and are united by common interests and values, because we are looking for a QA & Technical Support Engineer. 400; font-style: normal">
You have experience working with customer inquiries (phone/mail/chat) and Service Desk / CRM systems
You have a higher education (or are studying in recent courses)
Able to communicate clearly, write competently in Ukrainian and keep calm in difficult situations
Attentive to details and like to understand the causes of the problem, and not just "toss it on"
Intermediate+ English will be a plus
It will be a plus if you:
You are familiar with OS (Windows/MacOS/Linux/Android/iOS) and browsers
You know how to use DevTools (Console/Network/Storage)
You have a basic understanding of API (REST/JSON)
400">What will you do:Accept and process requests from employers and searchers (phone, mail, messengers, chats)
Advise customers about the operation of robota.ua services and help find solutions
Diagnoses technical issues: collect details, check reproducibility, record facts
Transfer tasks to development with high-quality description and all necessary data
Help with settings and basic troubleshooting
Support customers in online payment issues (on request)
Conduct initial functional testing and smoke tests after updates
Advise company colleagues about the site and internal admin systems
Interact with other teams (Product, Sales, Finance, Marketing, QA) so that the client receives results quickly
- Official employment: 24 days of annual leave and paid sick leave
Working schedule: Mon-Fri, 09:00-18:00, + reset hour
Hybrid format of work in Kyiv (currently the team visits the office once a week)
Medical insurance
Professional training and development
Bright, large and cozy office in UNIT.City
Opportunity to visit the gym on the territory of the park
Corporate and team building - we really like to spend time together :)
We are waiting for you:
