Technical support specialist (medical system) in Health 24

We are a Ukrainian IT company that creates Health24 — an innovative medical information system for doctors and patients, as well as a mobile application that gives patients the opportunity to quickly find a doctor, make an appointment online, view an electronic medical card and get a consultation without queues.

Due to staff expansion, we are looking for a user support specialist.

Needed skills:

• Competent, free command of the Ukrainian language - clear diction, correct speech and spelling.
• Ability to quickly master large amounts of information, effectively structure and analyze it;
• analytical thinking and attention to details.
• Ability to teach others - explain complex things in simple language;
• preferred experience in training, mentoring or support users.
• Communicativeness and kindness, the ability to quickly establish contact with people.
• Patience, perseverance, readiness for routine work, high self-organization and responsibility.
• Emotional stability, stress resistance, the ability to quickly navigate complex or non-standard situations.
• Confident use of a PC and office software (Word, Excel, Google Docs, etc.).
• Practical experience in using browsers, websites, as well as Windows, Android, iOS operating systems.
• Experience with Confluence - creation, editing and support of documentation.
• Readiness for constant learning and quick assimilation of new information - the product is actively developing, new functions and work scenarios appear.

Will be an advantage:

• Software testing skills
• Ability to issue bug reports and change requests
• Knowledge of the medical field and principles of medical reform in Ukraine
• Experience of working with eHealth or others medical information systems or patient services.

Main duties:

• Reception and registration of requests from users.
• Providing verbal and written advice on the use supported
• Resolving typical user problems within the limits of their competence.
• Reporting on appeals: a detailed description of actions and decisions taken.
• Fixing problems, errors and user wishes according to a defined algorithm and transferring them to the appropriate department.
• Registering found solutions and workarounds in the knowledge base - maintaining a single database of errors and solutions.
• Conducting trainings and webinars for users (video recording).
• Maintaining and updating the knowledge base.
• Performing other management assignments within the scope of job duties.
• Performing duties in accordance with establishedx in the company's regulations, instructions and standards.
• Observance of norms (number of processed applications, quality of consultations provided, duration and compliance with deadlines) and rules provided for this position.

We offer:

• 8-hour working day (Mon-Fri)
• Official employment
• Timely payment of wages
• Development of hard and soft skills
• Getting to know the IT sphere from the inside
• Young, friendly and democratic team