Technical Support Specialist (L2 Crypto Processing) in EVOTYM

13 вересня 2024

Technical Support Specialist (L2 Crypto Processing)

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Are you a tech-savvy professional with a passion for customer service and a knack for problem-solving? Join a leading crypto processing company, as a new Support Manager!

Role: Technical Support Manager

Requirements:

• Experience in Crypto: Minimum 1 year
• Languages: Fluent in English and Russian (Ukrainian is a plus)
• Skills: Client integration, technical support, incident analysis, and service improvement
• Focus: Customer service excellence
• Technical Proficiency: Strong understanding of crypto processing systems and blockchain technology
• Problem-Solving Skills: Ability to troubleshoot and resolve complex technical issues
• Communication Skills: Excellent verbal and written communication skills to interact effectively with clients and internal teams
• Adaptability: Ability to work in a fast-paced, dynamic environment and manage multiple tasks simultaneously
• Customer-Centric: Strong focus on customer satisfaction and experience
• Analytical Skills: Ability to analyze data and generate actionable insights for service improvement
• Team Player: Ability to collaborate effectively with cross-functional teams

Perfect Candidate Skills:

• Experience servicing B2B clients.
• Background with SaaS business models.
• Knows how to work with Atlassian’s suite of products (Confluence, Jira, Loom).
• Familiarity with Salesforce or similar CRM software.

Responsibilities:

• Client Integration: Seamlessly onboard new clients and ensure smooth integration with our services.
• Technical Support: Provide top-notch support to clients, resolving issues efficiently and effectively.
• Monitoring & Analysis: Analyze incidents and improve service pass rates to enhance overall client satisfaction.
• Customer Service: Maintain a high level of customer service, ensuring client needs are met promptly and professionally.
• Incident Management: Monitor and manage incidents, ensuring timely resolution and continuous improvement.
• Documentation: Maintain accurate records of client interactions, issues, and resolutions, and create troubleshooting guides and FAQs.

About Our Client:

Our client is a leading crypto processing company that works with businesses, particularly those in high-risk industries such as gambling. They provide secure and efficient crypto payment solutions, helping businesses reduce transaction costs and access global markets. As a Support Manager, you will play a crucial role in ensuring their clients receive exceptional service and support.

Perks:

• Competitive Salary
• Flexible Shifts: No night shifts, but early morning and late evening shifts are required.
• Innovative Environment: Work in a fast-paced, innovative company that values your input and expertise.

Why Evotym?
At Evotym, we believe in the power of strategic tech staffing to unlock growth potential for startups. Our team is dedicated to providing the best service and support to our clients, ensuring their success in the tech industry.

Ready to Join Us?
If you’re quick, innovative, and ready to make a difference, apply now to become a part of the Evotym family!