Technical Support Specialist L1 (Romanian Language) in UniTalk

Hello!
We are UniTalk - an international product IT company that provides quality and diverse services in the field of telecommunications: from IR-telephony and call-tracking to voice work and speech analytics using AI.
 
Brief about us
2014 - the birth of the company and the creation of a team.< br/>2017 - product development and first integrations with external services.
2018 - product development and launch of partner program.
2019 - first international client and public API appeared.
2022 - rebranding with Nextel > UniTalk.
2023 - Ukrainian Business Award in the "Business of the year 2023" category. UniTalk entered the TOP-100 IT companies that care most about Ukrainians and Ukraine.
2024 - opening of an office in Poland with a local team, emergence of AI-based products.

Feedback of our customers - https://bit.ly/3xUDdzz 
 
In order to continue to win, we are looking for a Technical Support Specialist who is able to help our customers with solving any technical issues on of the product: from setting up the workplace to conducting a short training on how to use our product felt confident and was ready to reach new heights;)
 
And you can get acquainted with the team and their impressions of working at UniTalk here
 

• getting to know the team - https://jobs.dou.ua/companies/unitalk/photos/

• reviews of our employees - https://jobs.dou.ua/companies/unitalk/reviews/

What awaits you:

• Education: first you will undergo training with our Team Lead - one of the best employees of our company. He will introduce you to our work, structure and corporate culture, work tools, regulations and instructions. 
• Testing: after learning, you will be tested for knowledge through tests to understand what you learned better and what we still need to work on.
• Technical support: then you will start working on all technical requests from customers. From simple requests, such as "call tracking does not work", to complex settings of web hooks of speech analytics or settings of a voice robot.
• Checking services: you will monitor the performance of services after updates and control the quality of their work. 
• Solving complexities: participating in solving global complexities in the work and consolidating information for your Team Lead to speed up the resolution of complexities in the work.
• Integrations< /i>: connect integrations of our telephony to external customer CRM/ERP systems and write instructions, reviews for using our services. 

• Interesting tasks: you will be involved in various tasks that will not let you get bored

   

Growth opportunities:
We support the development of our employees, etcWe offer many opportunities for career growth. Growth in our company can be very diverse, here are some examples:
 

• Development in the Technical Support department: if you are interested in development in a support position, you can deepen your knowledge and move to more complex support lines, become a mentor and even a Team Lead. We encourage our employees to participate in various additional projects, which allows you to expand your skills and knowledge in different directions)

• Transfer to other departments of the company: you can develop not only in technical support, but also transfer to other departments such as accounting, sales or development. We already have such successful cases ;)

We will have a perfect match if: