Technical Support Specialist L1 (Romanian Language) in UniTalk

Hello!
We are UniTalk an international product IT company that provides high-quality and diverse services in the field of telecommunications: from IR-telephony and call-tracking to voice work and speech analytics using AI.
 
Brief about us
2014 - the birth of the company and the creation of a team.
2017 - product development and the first integrations with external services.
2018 - product development and the launch of a partner program.
2019 - the first international client and a public API appeared.
2022 - rebranding with Nextel > UniTalk.
2023 - Ukrainian Business Award in the "Business of the year 2023" category. UniTalk entered the TOP-100 IT companies that care most about Ukrainians and Ukraine.
2024 - opening of an office in Poland with a local team, emergence of AI-based products.

Feedback of our customers - https://bit.ly/3xUDdzz 
 
To continue to win, we are looking for a Technical Support Specialist who is able to help our to customers with solutions to any technical questions about the product: from setting up the workplace to conducting a short training on how to use our product
 
We are ready to help you become a better employee in the Technical Support department ;) with all the necessary tools for work so that you can feel confident and be ready to reach new heights;)
 
And you can get acquainted with the team and their impressions of working at UniTalk here
 

• getting to know the team - https://jobs.dou.ua/companies/unitalk/photos/

• reviews of our employees - https://jobs.dou.ua/companies/unitalk/reviews/

What awaits you:

• Training: first you will undergo training with our Team Lead - one of the best employees of our company. He will introduce you to our work, structure and corporate culture, tools for work , regulations and instructions.
• Testing: after training you will be tested through tests to understand what you have learned better and what we still need to work on.
< li>Technical Support: Next, you will start working on all technical requests from customers, from simple requests like "call tracking not working" to complex settings of web hooks of speech analytics or voice robot settings.
• Checking services: you will monitor the performance of services after updates and control their quality
• Resolving difficulties: participating in solving global difficulties in work and consolidation of information for his Team Lead to speed up the resolution of difficulties in the work.
• Integrations: to connect the integration of our telephony to external systems of CRM/ERP customers and write instructions, reviews for the use of ourservices. 

• Interesting tasks: you will be involved in various tasks that will not let you get bored

Growth opportunities:
We support the development of our employees and offer many opportunities for career growth. Growth in our company can be very diverse, here are some examples:
 

• Development in the Technical Support department: if you will be interested in development in the position of support, you will be able to deepen your knowledge and move to more complex support lines, become a mentor and even a Team Lead. We encourage our employees to participate in various additional projects, which allows you to expand your skills and knowledge in different directions)

• Transfer to other departments of the company: you can develop not only in technical support, but also transfer to other departments such as accounting, sales or development. We already have such successful cases ;)

We will have an ideal match if:

• working in an office in Kyiv (Kontraktova Ploshcha) suits you
• you have experience in configuring any network equipment
• you know what network protocols are (UDP, TCP, HTTP)
• you know how to configure basic Windows or Linux OS
• your Romanian language is at Upper-Intermediate+ level

• you have good communication skills and the ability to work in a team.

Optional, but would be a big plus:

• experience in technical support
• experience with Linux/Unix systems

• English or Polish Upper-Intermediate+ levels. 

Now for the most interesting thing - how many?
During the trial period, the salary will be UAH 20,000. The company invests in you, providing all the necessary resources for a successful start.
After the trial period, everything depends on your contribution to the overall business, involvement and initiative. Your salary can grow systematically due to allowances and regular reviews.
We also have additional bonuses and bonuses. We reward our employees with bonuses for training new employees, for working night and weekend shifts and much more /strong>

• paid vacation and sick
• tuition compensation up to 90% of the cost
• incredibly delicious lunches + goodies in the office
• the opportunity to distract yourself and rest with PS5, table tennis or football
• participation in interesting Team Buildings and corporate events (we have already been to Hoverla, played in paintball, there were quests and that's not all)

• great atmosphere in theOmandi and the class teacher

If your resume has passed primary selection, you are waiting for:

• interview with our Recruiter
• interview yu with the manager
• offer